Realtime agent time on calls MM:SS starts since 120:00

[f_rojas]

Hi everyone,

I've a Call Center with the following settings:

0) Server: Dell PowerEdge T430
1) CPU: Intel(R) Xeon(R) CPU E5-2603 v3 @ 1.60GHz - 6 core
2) RAM: DIMM DDR4 64 GB (8 DIMM Synchronous 2133 MHz (0,5 ns))
3) HDD: SCSI Disk, 1 TB on RAID 1
4) Network interface: PCI express 100/1000 Mbps
5) VICIdial: VERSION:
VERSION: 2.14-615a
BUILD: 170516-0632
© 2017 ViciDial Group
6) Installation method: from scratch.

My issue is basically that RealTime report shows the agent time on calls counter where "MM:SS" is starting since 120:00 but not since 00:00, as should be normally.

Please see the attached image.

[mflorell]

This usually means that there is some kind of difference in time zone configuration between Linux, Apache and the database server.

[f_rojas]

Thanks Matt,

I've checked the timezone on database, OS and Apache PHP. but I can't see the difference:

mysql> SELECT @@system_time_zone;
+--------------------+
| @@system_time_zone |
+--------------------+
| -05 |
+--------------------+
1 row in set (0.00 sec)

OS:
mié may 31 03:04:44 -05 2017
/etc/localtime: symbolic link to `/usr/share/zoneinfo/America/Bogota'



What more I could examine to solve that issue?

Thanks in advance for your valuable help.

[mflorell]

Go to the Reports page, scroll down to the listing of servers, click on the plus "+" sign link and post all of the times that show up in that table.

[f_rojas]

Hi Matt,

This is the list found below TIME column:



It seems as normal data.

[mflorell]

Well, I'm not really sure what it is then, are the time displays on the agent screen off at all?

[f_rojas]

Yes, that realtime report issue is for all agents of all campaigns in any working hours.

By the way, all the campaigns are 7x24.

Could be a bug of last SVN version?

[mflorell]

Are the time displays on the agent screen off at all?

This is most likely a settings issue somewhere, this issue is not present on any of our hosted customers who are running svn/trunk code.

[f_rojas]

Hi everyone,

I've solved the issue:

I made database backup and I performed a fresh VICIdial install from scratch, then I restored only the strictly needed tables and now all works fine.

Maybe I made a mistake in the previous install.

PD. Excuse me Matt, we aren't using the standard AGC interface, we're using a customized form to the agents.

Thanks a lot for your time.