Blended Campaign Measure number of IVR Presses

[rbbumanlag]

Hi,

ViciBox 6.0.4.(iso) | Asterisk 1.8.32-3-vici | VERSION: 2.14-594a BUILD: 170226-0850 | Cluster Setup | Intel(R) Xeon(R) CPU E5-2609 V3 | 16GB DDR4 RAM | 1TB (SAS) |No Digium/Sangoma Hardware | No Extra Software After Installation | Virtualized on XenServer

Question:

I did a Blended Campaign on which for Inbound Calls, I did the following:

Option 1
In-Group: AgentGroup
Route: INGROUP
Search Method: LB
LISTID : 99901
Campaign ID: AgentGroup

Option 2
In-Group: AgentGroup
Route: INGROUP
Search Method: LB
LISTID : 99902
Campaign ID: AgentGroup

Using this setting, I would like to know if a inbound caller dialed through the IVR and press 1, will this be recorded in the ListID 99901? and if the caller press 2, will this be recorded in 99902? I am understanding the use if LIST ID correctly?

My problem was that during the extraction of report, the number for 99902 and 99901 does not tally with our disposition calls.

Thanks!

[mflorell]

How are calls getting to each of those?

How are calls getting to the IVR(call menu)?

And for both, what Handle Method was used?

[rbbumanlag]

Hi mflorell,

Calls are going through a ISDN line then through vicidial DID then routed to a Call MENU.

then from Call Menu there are option 1 routed to ingroup then List id 99901 then option 2 routed to ingroup then list id 99902

Handle Method is CID.

Just need to verify if based on this, could I get the number of call per when users press1 and press2?

Thanks!

[mflorell]

Yes, that should give you the number pressed 1 and 2.