caller id issues

[TwistedFister]

Vicibox 7.0.3 from .iso | Vicidial 2.14-579a Build 161128-1746 | Asterisk 11.22.0-vici | CLuster setup: 1 web 1 DB 8 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation

We just started a new campaign that calls our customers and they get a message that has 3 options.. 1 to be transferred to a live agent, 2 that they are not interested, and 3 to be DNC. Everything works as it should with the exception of the caller Id is not correct. Ive tried CID, CIDLOOKUP and it doesnt change.

Campaign is
Survey w/remote agent .. wait 1 second then xfer to call menu
call menu is:
Press 1
Route: INGROUP
Handle method: ive tried bothCID and CIDLOOKUP
Search Method: LB
LISTID: the list i have active for that campaign
Campiagn: The campaign that is the Survey

INgroup

Action transfer CID set to Customer

DID:
DID route : INGROUP
INGROUP call handle method: CID

what am i missing?

the CID appears on the agent screen starting with a "V" and then a bunch of numbers after it

[mflorell]

Action Transfer CID for the transferring In-group should be CLOSERCUSTOMER.

If the calls are coming in to a DID with the 20-character CIDname beginning with a "V" then you need to use the CLOSER method, not CID or CIDLOOKUP.

[TwistedFister]

that worked perfectly. Thank you Matt