My Real-Time Report in the Admin shows the correct time every time an agent changes status; however, the Agents View + bar in the Agent Interface seems to display the pause time incorrectly showing the total time agents have been on pause for the day as opposed to the time they are currently on pause.
For example, if agent A goes on pause for 2:00 minutes at 8:00 then goes on pause again for 1:30 minutes at 9:00:
Looking at the Real-Time Report at 9:00 will show time in pause as 1:30
Looking at the Agents View in the Agent Interface at 9:00 will show time in pause as 3:30
This makes it very difficult for staff to alert co-workers when they are over their allotted break time. This is an issue in my production environment as well as my test environment that has the latest ViciDial version. It's actually been an issue since the beginning, but staff have now started to remind me about it regularly.