Web based GUI:
VERSION: 2.12-560a
BUILD: 160617-1427
Command line info:
ViciBox v.7.0.3-160505
I want an agent to be able to manually dial an ALT number, Vicidial to search and locate the customer in the campaign and then call the ALT number.
At the moment when an agent does this it calls the primary number.
Please advise, thanks.
Manual Dial
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Re: Manual Dial
by mflorell » Fri Jul 21, 2017 7:55 pm
Have you tried using the PREVIEW LEAD option?
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Re: Manual Dial
by tim33 » Fri Jul 21, 2017 10:05 pm
mflorell wrote:Have you tried using the PREVIEW LEAD option?
No I missed that, thank you.
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