No leads on the hopper after 5:00 PM

[ramonvel]

Hi,

First of all, I like to thank all the guys that have posted their support with my previous experiences or problems. I wish I would know more about Linux, Asterisk and Astguiclient so I can also help, unfortunely I'm a novice and I'm limited to read's people problems. Once again, thanks.

Here is my question. On my campaing's "Local Call Time" I've tried all times that ends at 9:00 PM. However; after 5:00 PM there are no leads on the dial hopper. I've even created new local call times, but without success.

I'm located in South Florida. The server has the proper time:

# /usr/local/bin/ntpdate -u 18.145.0.30
17 Jul 23:53:06 ntpdate[14408]: adjust time server 18.145.0.30 offset -0.001233 sec

On the phone record the "Local GMT" is set to -5. I don't know what else to do.
As always, all help and support is greatly appreciated !
_________________
ray

[mflorell]

What is the server gmt offset set to in vicidial admin.php Admin -> Servers section?

[ramonvel]

Server section has >>>>> Local GMT: -5 (Do NOT Adjust for DST)

SELECT count(*),status,called_since_last_reset,list_id,gmt_offset_now from vicidial_list group by status,called_since_last_reset,list_id,gmt_offset_now; +----------+--------+-------------------------+---------+----------------+
| count(*) | status | called_since_last_reset | list_id | gmt_offset_now |
+----------+--------+-------------------------+---------+----------------+
| 2 | A | Y | 101 | 0.00 |
| 2 | CALLBK | Y | 101 | 0.00 |
| 1 | DEC | Y | 101 | 0.00 |
| 11 | DROP | Y | 101 | 0.00 |
| 6 | NA | Y | 101 | 0.00 |
| 2 | NEW | Y | 101 | 0.00 |
| 4846 | NEW | N | 101 | 0.00 |
+----------+--------+-------------------------+---------+----------------+
7 rows in set (0.03 sec)

[marvin]

try to forcefully update your the local_gmt in server table according to your local gmt

[ramonvel]

Hi Marvin,

Forgive my ignorance; but, How do I do that?

[gerski]

go to admin.php Admin then Servers then change local GMT to your GMT time..