Unable to View Past Comments on Subsequent Calls

[ujwalmakhija]

We have setup Inbound Call Menus with Handle Method = CIDLookup.

When a caller makes a repeat call to the Ingroup, previous comments are not visible. Comments 0. However, comments for that Lead_Id are available in vicidial_comments table. What could be the reason for this problem?

Note: All other details such as First Name, Last Name, Dial Code.... are made well available. Only comments field remains empty.

Any help will be much appreciated.

Scratch Install | Vicidial 2.14-617a Build 170529-2320 | Asterisk 1.8.23.0-vici | Dual Server | No Digium/Sangoma Hardware | No Extra Software After Installation | x86_64 | Intel Xeon CPU E3-1225 3.30GHz

[mflorell]

Are all of your lists set to store audit comments?

Have you tried using "call notes" instead?

[ujwalmakhija]

Solved. Audit Comments needed to be set to N.