Call Drop Issue

[ramindia]

Hi

iam using FC5 with
SVN Asterisk
SVN AGC
SVN Zaptel
SVN Libpri
Ztdummy

I have set the call time out 50seconds

the agents are dialing manual dial mode, most of the calls out of 10, 5 calls drops with in the 10-15seconds.

so i have made the dispostion called call drop
and trying to call them manually using my x-lite iam able to hear success of the calls.

i dont see any Asteriks Cli errors for that calls.


Xeol Dual processor 3.X Ghz
4GB RAM
15K RPM SCSI

15agents is the setup.

Concurrent calls i observed is 6 or 7 Maximum, even though 15 agents logged in to the server.


Any suggestions where to watch to identify the problem.
what logs i can look other than Asterisk Errors.

ram

[vctor]

Does the agent get any popup errors when calling manually?

[ramindia]

Hi

No popup's, just hear beep sound of call disconnected.

ram

[ramonvel]

Hi,

First of all, I like to thank all the guys that have posted their support with my previous experiences or problems. I wish I would know more about Linux, Asterisk and Astguiclient so I can also help, unfortunely I'm a novice and I'm limited to read's people problems. Once again, thanks.

Here is my question. On my campaing's "Local Call Time" I've tried all times that ends at 9:00 PM. However; after 5:00 PM there are no leads on the dial hopper. I've even created new local call times, but without success.

I'm located in South Florida. The server has the proper time:

# /usr/local/bin/ntpdate -u 18.145.0.30
17 Jul 23:53:06 ntpdate[14408]: adjust time server 18.145.0.30 offset -0.001233 sec

On the phone record the "Local GMT" is set to -5. I don't know what else to do.
As always, all help and support is greatly appreciated !

[ramonvel]

Hi ram,

sorry. I meant to post it as a new topic.

[mflorell]

What is the server gmt offset set to in vicidial admin.php Admin -> Servers section?

[ramonvel]

Server section has >>>>> Local GMT: -5 (Do NOT Adjust for DST)

[mflorell]

What is the gmt_offset_now of all of your leads?

SELECT count(*),status,called_since_last_reset,list_id,gmt_offset_now from vicidial_list group by status,called_since_last_reset,list_id,gmt_offset_now;

[ramonvel]

mysql> SELECT count(*),status,called_since_last_reset,list_id,gmt_offset_now from vicidial_list group by status,called_since_last_reset,list_id,gmt_offset_now;
+----------+--------+-------------------------+---------+----------------+
| count(*) | status | called_since_last_reset | list_id | gmt_offset_now |
+----------+--------+-------------------------+---------+----------------+
| 2 | A | Y | 101 | 0.00 |
| 2 | CALLBK | Y | 101 | 0.00 |
| 1 | DEC | Y | 101 | 0.00 |
| 11 | DROP | Y | 101 | 0.00 |
| 6 | NA | Y | 101 | 0.00 |
| 2 | NEW | Y | 101 | 0.00 |
| 4846 | NEW | N | 101 | 0.00 |
+----------+--------+-------------------------+---------+----------------+
7 rows in set (0.03 sec)

[mflorell]

What is the phone_code for your leads? How did you load them?

[ramonvel]

phone_code is "1" and I loaded up the leads though Beta SuperLoad .

Thanks for your help Matt,

[mflorell]

What country are you calling?

What is the date of your SVN grab from astguiclient?

[ramindia]

hi ramonvel / Matt

kindly take it to new post iam confusing with this thread always

i was thinking always some answer for my problem

ram

[aster1]

Can you post some bits of asterisk cli when calls are dropped ? Did you check if you have proper dial timeout in extensions.conf ? I think some part of asterisk cli when calls are dropped may help ...

Since you dont have any asterisk cli errors I think this might also be problem with your carrier ? Are you using voip trunks ? Try on some other provider for testing

[ramonvel]

Hi ram,

You're absolutely right. Please, accept my apologies.

Matt,

Please, I need your help, can you follow the following url:

http://www.eflo.net/VICIDIALforum/viewt ... 3029#13029

Thanks,