I was looking at the Agent Time Detail Report and I noticed that if you add up all of the percentages it result in a value > 100%. However, if you leave off DEAD TIME % it equals 100. Is this a bug or is DEAD time concurrent with one or more of the other "types" of time?
Clarification would be greatly appreciated.
Regards,
Rockgeneral
Agent Time Detail Report
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Agent Time Detail Report
by rockgeneral » Tue Aug 08, 2017 8:57 am
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
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Re: Agent Time Detail Report
by mflorell » Tue Aug 08, 2017 12:21 pm
DEAD time is part of TALK time, so you shouldn't add it to the others if you are looking for totals.
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Re: Agent Time Detail Report
by rockgeneral » Tue Aug 08, 2017 2:28 pm
Thanks for the clarification Matt.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
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- Posts: 93
- Joined: Thu Mar 04, 2010 9:28 pm
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