Clear data on realtime everyDay Operation

[ruben23]

HI guys,

Version:2.8b0.5
SVN Version:2561
DB Schema Version:1378

Hi how do i clear data on my Realtime screen on my Campaign everyday since data are accumulating and it does not empty every start of a new shifted. Any idea guys

[mflorell]

What is your admin.php version and build? The ones in your signature don't match what I see on that screenshot.

[hansg]

Go to admin => System Settings.

Check your "Active Voicemail Server" Make sure it is your server ip.
Then "Reload Dial Plans on Servers" on the same page but near the bottom.

[ruben23]

@Matt, this is another server i have sorry,

this is my admin Build and version:

VERSION: 2.12-555a
BUILD: 160508-1948
© 2016 ViciDial Group

I wanted to clear the data accumulated during my shift on the campaign realtime, how do i do that everyday, everyday should be empty so to populate again with new shift everyday, any idea Matt.?

[ruben23]

@Matt,

Also my Timeclock end of the Day is 0000, but i dont see it resets the data on the realtime everyday, im using timezone PDT

[williamconley]

1) Do this

Go to admin => System Settings.

Check your "Active Voicemail Server" Make sure it is your server ip.
Then "Reload Dial Plans on Servers" on the same page but near the bottom.

2) Change this to present time (probably safest to set it to an even hour until you test to see if it'll run at odd times).

@Matt,

Also my Timeclock end of the Day is 0000, but i dont see it resets the data on the realtime everyday, im using timezone PDT

[ruben23]

Thanks a lot William, should i set this in even hours where operation is already ended in the same timezone im using PDT..?

Change this to present time (probably safest to set it to an even hour until you test to see if it'll run at odd times).

[ruben23]

@Matt,

Any idea on this somehow..Please help

[mflorell]

In System Settings, is your Voicemail server set to a live asterisk server on your cluster?

[ruben23]

@Matt

Yes its set on my asterisk/vicidial Live server

and my end of the day time is: 2400

[mflorell]

2400 doesn't exist in Linux, so yours is never running. The time goes from 2359 to 0000. Try changing to 0000 and see if that helps.

[ruben23]

ok doing that now..

@Matt< Thanks a lot, seems ok the calls started with 0 data.