Outbound Survey "No Path to translate"

[bmxmike]

VERSION: 2.14-621a
BUILD: 170717-1444

Having some trouble with my Outbound Survey, everything works up to the point of placing the call. I have tested calling in and out manually and everything works fine and have not had any issues. I'm using the following codecs: g729, gsm, ulaw, alaw and all translate just fine through a manual call.

I can see where the error is: "No Path to Translate" which leads me to believe it's a codec issue. I have tried setting only 1 codec through my carriers as to avoid any translations and that did not help either. My only other idea is that the audio recording could possibly be causing the issue at first I was using Routing Extension: 8373 but switched back to 8366 to see if the AMD was causing the issue. Below is a log:

(*Note: I use a macro for failover dialing)

Code: Select all

-- Executing [9405698####@default:1] AGI("Local/9405698####@default-0000000a;2", "agi://127.0.0.1:4577/call_log") in new stack
[Sep  5 11:43:03]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=READING))
[Sep  5 11:43:03]     -- <Local/9405698####@default-0000000a;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep  5 11:43:03]     -- Executing [9405698####@default:2] Macro("Local/9405698####@default-0000000a;2", "direct-dial,1405698####") in new stack
[Sep  5 11:43:03]     -- Executing [s@macro-direct-dial:1] Set("Local/9405698####@default-0000000a;2", "CALL_ATTEMPT=1") in new stack
[Sep  5 11:43:03]     -- Executing [s@macro-direct-dial:2] Set("Local/9405698####@default-0000000a;2", "TERM_PROVIDER=SIP/vi-out1") in new stack
[Sep  5 11:43:03]     -- Executing [s@macro-direct-dial:3] Dial("Local/9405698####@default-0000000a;2", "SIP/vi-out1/1405698####,60") in new stack
[Sep  5 11:43:03]   == Using SIP RTP CoS mark 5
[Sep  5 11:43:03]     -- Called SIP/vi-out1/1405698####
[Sep  5 11:43:03] WARNING[9790][C-00000013]: channel.c:6217 ast_channel_make_compatible_helper: No path to translate from SIP/vi-out1-00000014 to Local/9405698####@default-0000000a;2
[Sep  5 11:43:03]   == Spawn extension (macro-direct-dial, s, 3) exited non-zero on 'Local/9405698####@default-0000000a;2' in macro 'direct-dial'
[Sep  5 11:43:03]   == Spawn extension (default, 9405698#####, 2) exited non-zero on 'Local/9405698####@default-0000000a;2'
[Sep  5 11:43:03]     -- Executing [h@default:1] AGI("Local/9405698####@default-0000000a;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CONGESTION----------") in new stack
[Sep  5 11:43:04]     -- <Local/9405698####@default-0000000a;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CONGESTION---------- completed, returning 0


Any help or a point in the right direction would be awesome! Thanks for any help

[williamconley]

I note that you did not post your installation method or version. This issues screams "I know too much and built a system that's non-standard and outsmarted myself' (don't feel bad, we've all done it).

But as long as you don't bother posting your installer with version, it's likely a lot of techs with possibly helpful information will pass by without answering because it *could* be installer related (ie: you can't be bothered to post your installation method ... why should they bother helping you when that may be the entire problem?).

Next up: You said you're using all these codecs, and that there's no path to translate, but you did Not mention which codec is in need of translation.

Have you tried this with SIP ULAW and routing extension 8368 (ie: Standard everythingfor all portions of the call)? If so, post a SIP debug of the packets/handshake/etc and if possible a show calls with the formats visible (to be sure).

I'd have probably gotten this running in ULAW before installing any other codecs or special carrier configurations (we certify the servers in autodial before making *any* changes).

It could be something as simple as the proper asterisk version in admin->servers or it could be something very deep.

[bmxmike]

Thats my fault it's a vicibox express install,

You were correct in it being the codec and g729, and I just overlooked because we have been calling in and out using g729 no issue.

Thanks for your help and I'll come back to this issue later not that I have the basics working. Trying to get the pieces to fit first before I polish with what I want

[williamconley]

Don't use Express. Use the standard install package instead. Trust me.

My BEST advice?

Start over. Reinstall with the standard installer. Do this as often as it takes to get a perfect installation. Six or seven times? Fine. By the time you've finished doing this, you'll be Very Familiar with the installation method and have NO fear of a re-install or adding a new server (which is the same process but with slightly different answers).

During each install: Use the PDF from Vicibox.com to manage the installation until you've completed the install.

Then switch to the Vicidial Manager's Manual (Free at EFLO.net, but I also highly recommend the paid version: Not just because it's easier to find on the purchase site, but because it has hundreds of extra pages of money-saving detailed instructions and Hi-Res graphics to help you along the way).

In the manual: Start at page 1. Don't skip *anything*. When you find something you already know how to do so you are going to skip it, slap yourself and do it anyway. Skip nothing.

IF you bump into a problem, bring the page/line and relevant setting here to the forum. Post what you expected to happen and what actually happened. Given the odds, however, you shouldn't need any more help. The only thing usually needed is carrier setup because it's convoluted. Once you get through that, you're usually good to go.