Q: Pause codes in astguiclient_2.0.3b5

[Framercy]

Hello,

I activated the pause codes but where do they go to after an agent made his choice?
It is simply impossible for me to find those entries in the database. I watched out in table vicidial_agent_log and all other Tables for those entries to be able to calculate the working times of our agents.

Thnx a lot for VD
Fram

[mflorell]

vicidial_agent_log is where they show up. It should be populated in the sub_status field.

[peacy]

Unfortunately the sub_status field is not populated due to a bug in vdc_db_query.php.
See issue 0000120 in the Issue Tracker. (A patch that fixes the problem is attached to the issue).

[Framercy]

Oh thnx very much - I will try the patch asap


Best reguards
Fram

[mflorell]

Bug is now patched in SVN

[Framercy]

It works well after patching the script. Thanks...

I have some small questions left in this context:
How works the billable feature?
Is it implemented right now?
If it´s implemented right now, how do I have to customize my daily agentreport query to reflect the pause codes on the working hours?


Thanks for all and best regards
Fram

[mflorell]

Billable is not really much more than a comment-type field at this point, it was created for a client with a specific need, and may or may not have any reports included in the future.

[peacy]

Framercy:
My client requested the pause codes on the daily report, so I'm working on it right now.
I'm also making some changes to the real-time screen, so it would display the pause code (easier for a manager to see who's doing what).

If interested in the patches just pm me.

[Op3r]

Peacy

if it is not much trouble kindly post it at the tracker.

Thanks

[peacy]

Of course it's not a problem

And while we're on the subject: if I'd like to regularly contribute to the project, who should I contact?

[Op3r]

matt

[mflorell]

Hello, Matt here. What kind of things would you like to do?

We can always use more reports, people seem to use whatever you throw out there for a report. You can also take a look at the tracker and see if anything there looks like something you would like to tackle.

[peacy]

If anybody interested, there's a patch available for the real-time campaign screen (issue 0000133 on the tracker).
The pause code is displayed after the status column.

[gardo]

i seem to be having problems downloading the patch. anyone else experiencing this? i'm using firefox by the way. file gets saved as file_download.php w/ different content.

[peacy]

Works for me (using firefox 1.5.0.12).
Did you left-click the link?

[gardo]

seems that firefox 2 is having some some issues. switching to opera and konqueror did the trick.

[gardo]

just patched astguiclient 2.0.3 w/ asterisk 1.2.23 and i can see the "pause code" on the AST_timeonVDADall.php page. however, it doesn't seem to change to the pause code chosen by the agent when going on pause. am i missing something here?

[peacy]

Unfortunately the sub_status field is not populated due to a bug in v2.0.3.
A patch is available to remedy this problem. See issue 0000120 in the tracker.

[gardo]

thanks for that info. works like a charm now. only thing missing from the AST_timeonVDADall.php is to display how many minutes or seconds they have been in that disposition.

[peacy]

only thing missing from the AST_timeonVDADall.php is to display how many minutes or seconds they have been in that disposition.

I'm coding that feature as we speak...
I'll keep you posted.

[reland02]

how can i run/install the patch that i downloaded, thanks

[peacy]

how can i run/install the patch that i downloaded, thanks

You can create backup when you apply the patch and revert to the .orig file:

Code: Select all

patch -b < pause_code_display_on_realtime_screen_v2_0_3.patch

Or you can reverse the patch with -R:

Code: Select all

patch -R < pause_code_display_on_realtime_screen_v2_0_3.patch