Transfer Delay

[ruben23]

VERSION: 2.12-555a
BUILD: 160508-1948
© 2016 ViciDial Group
Asterisk 1.8
Ubuntu Server 12.04.5 LTS 64bit

HI guys im having delay on transfer here are the steps:

1. Once the agent is on livecall with customer, they will press transconf to transfer the customer
2. on the transferconf menu, agent will press Parkcall for customer then
3. Dial the transfer number by pressing D3 and dial customer
4. upon dial agent take like 30 seconds or more before the number answer and thats the delay, sometimes we are getting dialed Timeout on the process
5. This issue is happening to a random cases with the agents doing transfer but the frequency of the scenario are increasing.

Any idea guys where could i check to find solution somehow for this. Please

[macaruchi]

Hi!
I am experiencing the same problem that you. What do you think if we share experience about this to check that we had done for solving this problem. ?
If you want can talk private

[williamconley]

Please post a link to your installation instructions (as this is obviously not a Vicibox install! lol). Perhaps the name of the site. So others using the install method of your choice can benefit from your solutions

Next: I'm going out on a limb and guessing that these calls are all to the same number (or at least the same company). So it's not that all transfers have the issue, but that all transfers *to this number* or *to this 3rd party verifier* have this issue.

Test: Try a transfer to a different (completely unrelated) number when you are experiencing your problem the most. If it, too, fails ... there may actually be a problem with your Vicidial. But if not, the problem is quite possibly out of your control. Vicidial can not force the party receiving the call to allow a connection or to answer. If they or their carrier run low on channels or bandwidth, Vicidial can't fix it for them.

Next possibility: Are you certain that the carrier connecting these calls doesn't have a channel limitation? Are you using the same carrier for these calls as your primary outbound? If there's a slim chance: Change carriers as a test.

Happy Hunting