TimeZone Dial

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TimeZone Dial

Postby ruben23 » Thu Sep 21, 2017 8:21 am

VERSION: 2.14-627a
BUILD: 170828-2105
© 2017 ViciDial Group
Asterisk 1.8
Ubuntu Server 12.04.5 LTS 64bit

Hi Guys,

I have set the campaign Dialing time from 6:00AM - 6:00PM and then set the List Order : UP TIMEZONE. Problem is even at 8PM i can still dial the leads from East coast which im currently on PST already. Any idea guys what i missed on my setup somehow.? Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: TimeZone Dial

Postby mflorell » Thu Sep 21, 2017 1:42 pm

What country are you calling?

Are you populating the phone_code field when loading leads?
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: TimeZone Dial

Postby ruben23 » Thu Sep 21, 2017 6:00 pm

@Matt,

We are dialing to US leads and we are populating the Phone code by selecting US and its Country code 1:

SO basically we start from East Coast to West Coast ending of the day
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: TimeZone Dial

Postby mflorell » Thu Sep 21, 2017 7:41 pm

Is the ADMIN_adjust_GMTnow_on_leads.pl script in the crontab and active on one of your dialers?

In the List Modify page, do the leads show as being in different time zones?
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


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