Hi all,
I've just installed vicibox 7 (last version found on vicibox.org in a virtual machine.
I've created 2 users and 2 phone (xlite softphone). I've set a carrier.
If I call directly with xlite works well, but if I log in the campaign a cannot see anything on the console. Only
[Sep 25 15:02:06] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 25 15:02:06] == Manager 'sendcron' logged off from 127.0.0.1
What I've missed?
Thank you all
Unable to Dial
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Unable to Dial
by davide.filippi » Mon Sep 25, 2017 8:03 am
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
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Re: Unable to Dial
by kumar2arbind » Tue Sep 26, 2017 5:55 am
hi davide
You need to throw some detail like,from campaign you mean outbound campaign, did you fallow manager manual to create the campaign. if yes, did you cross check some initial steps like:
> Did your campaign is active.
> Did your campaign have lead to dial.
> Did your phone is register.
> Did you get prompt some thing like "you are only the person.." on agent login.
You need to throw some detail like,from campaign you mean outbound campaign, did you fallow manager manual to create the campaign. if yes, did you cross check some initial steps like:
> Did your campaign is active.
> Did your campaign have lead to dial.
> Did your phone is register.
> Did you get prompt some thing like "you are only the person.." on agent login.
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Re: Unable to Dial
by davide.filippi » Tue Sep 26, 2017 9:39 am
Hi Kumar thanks for reply.
Yes, I mean outbound campaign, active and dial method manual. My phone is registered and I hear "you are the only person...".
Yes, I mean outbound campaign, active and dial method manual. My phone is registered and I hear "you are the only person...".
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
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Re: Unable to Dial
by proper » Tue Sep 26, 2017 10:59 am
davide.filippi wrote:Hi Kumar thanks for reply.
Yes, I mean outbound campaign, active and dial method manual. My phone is registered and I hear "you are the only person...".
Everything sounds like it works. If your method is manual - press the link at the top left to dial next number.
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Re: Unable to Dial
by davide.filippi » Tue Sep 26, 2017 1:13 pm
No, i do manual call and insert manually the number to dial
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
- Posts: 85
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Re: Unable to Dial
by davide.filippi » Thu Sep 28, 2017 7:59 am
No update?
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
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Re: Unable to Dial
by blackbird2306 » Thu Sep 28, 2017 8:46 am
We need much more information about your problem. What means:
Which button you press to initiate a manual call? MANUAL DIAL or FAST DIAL?
Can you even see these buttons on agent mask?
First of all look into campaign settings for manual calls like "Manual Dial Override" or the agent settings "Agent Call Manual".
but if I log in the campaign a cannot see anything on the console"
Which button you press to initiate a manual call? MANUAL DIAL or FAST DIAL?
Can you even see these buttons on agent mask?
First of all look into campaign settings for manual calls like "Manual Dial Override" or the agent settings "Agent Call Manual".
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: Unable to Dial
by proper » Thu Sep 28, 2017 9:02 am
davide.filippi wrote:No update?
Connect you soft-phone to an extension and try calling directly from it. See if your carrier is configured properly
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Re: Unable to Dial
by davide.filippi » Fri Sep 29, 2017 7:34 am
Yes, if I call directly with a softphone, it works well.
Here the settings for the campaign
https://imgur.com/a/Lwxfh
Here the settings for the campaign
https://imgur.com/a/Lwxfh
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
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