I have a client disputing the total amount of minutes they were billed for. So there is a descrepancy between the amount of minutes the provider billed and the dialer showed.
They look at the Customer colum's total on the Agent Performance report and regards that as the actual total of minutes that the dialer spent connected to the carrier.
As far as I know the that report only shows time spent on human answered calls and excludes VDAD calls.
Is there a report I can pull that relatively accurately shows the total time spent dialing out on a specific carrier?
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Determine time spent dialing on carrier
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Determine time spent dialing on carrier
by SPAMSAM » Thu Sep 28, 2017 4:48 am
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Re: Determine time spent dialing on carrier
by proper » Thu Sep 28, 2017 9:06 am
Outbound Calling Report
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Re: Determine time spent dialing on carrier
by blackbird2306 » Thu Sep 28, 2017 9:10 am
Take a look at :
Reports --> Admin Utilities --> Export Calls Report Carrier OR Carrier Log Report
But these values are not very accurate and differ from the real carrier CDR
http://www.vicidial.org/VICIDIALforum/viewtopic.php?p=36592
Reports --> Admin Utilities --> Export Calls Report Carrier OR Carrier Log Report
But these values are not very accurate and differ from the real carrier CDR
http://www.vicidial.org/VICIDIALforum/viewtopic.php?p=36592
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