XFER Line Hung Up

[adymeblack]

I have a group of about 20 remote agents dialing for us. They call the lead, so their stuff and then transfer the call to another cluster setup and the agents on that cluster finish out the call.

However about 30% of the time they transfer a call they get the error "XFER LINE HUNG UP".

I've tried to find details of this error and how to troubleshoot it, but have come up with nothing.

Does anyone have any insight they can share with me about this?

Thanks

[mflorell]

It's a notice that appears only on 3way calls that lets you know that the 3way call has been hung up.

[adymeblack]

Ok.

How would I go about troubleshooting this particular error? It seems to be popping up a lot.

[adymeblack]

I am getting this error more and more when trying to transfer calls both internally and externally.

[Acidshock]

Ever find a successful resolution to this problem? Experiencing it myself right now.

[gezimhelshani]

I have the same problem too,does anyone solvet it?

[bghayad]

I am facing the same problem and this problem is happening when transferring to extension, but if we are doing 3-way transfer to mobile or landline number, it is working fine and no problem. My installation details are:

vicibox 8.1.2, vicidial 2.14-714a, Build 190628-1511, asterisk 13.24.1-vici, Single Machine

So did anyone find a solution for this problem?

Actually, once the destination extension answer the call, then it is automatically hanged up and a message appear at the agent interface screen saying that:

XFER LINE HUNG UP

This problem was not existed when I used vicibox version 7.0.3 which was having asterisk version 11.22.0-vici.
Please, I need a help because we are not able to do transfer and this is needed in a lot of time!! Appreciate the kindly help and reply.

Regards
Bilal

[carpenox]

yes, the fix is to add your dial prefix to the "3way prefix" within detail view for your campaign.....if you use "9" to dial an outside line then put 9 for 3way prefix