autodial issues

[eliasferreyra]

hello .does anyone can helpme?
i need your help to fix any issues in my vicidial
i have installed the vicidial using the scratch install and when i put it on manual dial, it work fine. but when i put it on autodial. i use ratio it doesnt
work i dont receive calls , i dont know what to do...

[jekader]

does asterisk actually dial those phone numbers?

I had the same problem, but it somehow resolved by itself...

[eliasferreyra]

yes jekader
my asterisk dial those phone numbers
in the cli asterisk dial and hangup the calls but it doesnt send it to the agents

[enjay]

What is tbe output of screen -x is AST_VDauto running?

[eliasferreyra]

my screen -x says
8597.ASTVDauto (Detached)

[enjay]

does the vicidial_auto_calls table have anything in it?

[prince.fer]

I am also facing the problem of getting incoming ring on the phone. Below are the output of some commands.

[root@localhost astguiclient]# screen -x
There are several suitable screens on:
29914.ASTsend (Detached)
29155..localhost (Dead ???)
29922.ASTVDremote (Detached)
29916.ASTlisten (Detached)
29919.ASTVDauto (Detached)
26424.ASTVDadapt (Detached)
29131.ASTfastlog (Detached)
29911.ASTupdate (Detached)
Remove dead screens with 'screen -wipe'.
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

[root@localhost astguiclient]# ps -AH | grep AST
30965 ? 00:00:00 AST_manager_kil
26425 pts/9 00:00:03 AST_VDadapt.pl
29912 pts/4 00:00:00 AST_update.pl
29924 pts/8 00:00:00 AST_manager_sen
29917 pts/5 00:00:00 AST_manager_lis
29920 pts/6 00:00:01 AST_VDauto_dial
29923 pts/7 00:00:00 AST_VDremote_ag


asterisk CLI

== Manager 'sendcron' logged on from 192.168.1.11
== Manager 'sendcron' logged off from 192.168.1.11
== Manager 'sendcron' logged off from 192.168.1.11
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 192.168.1.11
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 192.168.1.11
== Manager 'sendcron' logged off from 192.168.1.11
== Manager 'sendcron' logged off from 192.168.1.11

I am using astguiclient-2.0.3. asterisk-1.2.24, zaptel-1.2.20..

I dont have any data in vicidial_auto_calls.

Please guide me what`s the problem..

thanks

[ramindia]

Hi

check in mysql , vicidial_auto_calls got any NULL records
if so delete them and try

ram