hide customer number in agent interface

[ed123]

Hi,

I tried to hide the customer phone in agent interface in Screen Labels by using ---HIDE---. The actual customer phone was not hide except the label phone. Please advise.


VERSION: 2.14-617a
BUILD: 170529-2320

[blackbird2306]

There is an option in campaign settings, use here "HIDE":

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.

[covarrubiasgg]

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.

[ed123]

Hi,

Your instructions works, thanks guys!

[blackbird2306]

You are welcome !