hide customer number in agent interface

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hide customer number in agent interface

Postby ed123 » Wed Nov 08, 2017 12:54 pm

Hi,

I tried to hide the customer phone in agent interface in Screen Labels by using ---HIDE---. The actual customer phone was not hide except the label phone. Please advise.


VERSION: 2.14-617a
BUILD: 170529-2320
ed123
 
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Re: hide customer number in agent interface

Postby blackbird2306 » Wed Nov 08, 2017 1:57 pm

There is an option in campaign settings, use here "HIDE":
Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: hide customer number in agent interface

Postby covarrubiasgg » Wed Nov 08, 2017 3:41 pm

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.
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Re: hide customer number in agent interface

Postby ed123 » Thu Nov 09, 2017 3:55 am

Hi,

Your instructions works, thanks guys!
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Posts: 294
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Re: hide customer number in agent interface

Postby blackbird2306 » Fri Nov 10, 2017 7:43 am

You are welcome !
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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