Unable to get Live call and therefore no hangup on API

[nithack]

Hi Team,

Configuration:
Installed vicibox 7.0,
Vicidial version:2.12-552a ,
Asterisk version:11.25.

I am facing two problem some time when do manul call we can able to hear ring and call also get connected to recipient phone but there is no live call notification as soon as the recipient pick up the phone it show live call on agent.
I need once there is a ring it should show live notification to agent.

Since it cause the second problem when i do hangup from API it goes to success but at agent end the call doesnt hangup.
Since i think so it is not getting channel details from vicidial_live_agents tables and hence its not hangup when i call it from API.
So Agent need to hangup from the agent screen by clicking Hangup Customer.

So please help me to solve the problem...

[mflorell]

Either your dialplan is not configured properly, or your carrier isn't sending an Answer signal. Please post the dialplan to call out to your carrier.

[nithack]

Thanks mflorell for your valuable information...

Please find the below dialplan:
exten => _1667853074.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1667853074.,n,Verbose(${CALLERID(num)})
exten => _1667853074.,n,Set(CALLERID(num)= +${CALLERID(num)})
exten => _1667853074.,n,Dial(SIP/0${EXTEN:10}@SIPISP,,tTo)
exten => _1667853074.,n,Hangup

Mostly i think so the problem with my Service Provider.
If you can provide any work arround that will be great.

[mflorell]

Have you tried a different carrier?