vicidial.org

by **dorian88** » Wed Dec 06, 2017 6:50 am

Hi all,

I recently installed a Vicidial v.7 and i have to reboot the server every 2 hours because the tmpfs directory /var/spool/asterisk/monitor is just 6.5Gb. The main 981Gb harddrive seems not to be used at all..... Did i do something wrong during the installation? Is there any way to change the recordings directory and point to the 981gb hdd?

From other threads on this forums i saw that the tmpfs directory is a temporary one (On RAM memory) that serves only as temporary place for the recordings before they go to the hard drive. I also check the crontabs and they seem absolutely the same as others that posted here.

the output of df -h is this:

vici7-cc2:~ # df -H
Filesystem Size Used Avail Use% Mounted on
devtmpfs 13G 0 13G 0% /dev
tmpfs 13G 0 13G 0% /dev/shm
tmpfs 13G 2.1M 13G 1% /run
tmpfs 13G 0 13G 0% /sys/fs/cgroup
/dev/sda2 981G 18G 962G 2% /
tmpfs 6.5G 1.1G 5.5G 17% /var/spool/asterisk/monitor
vici7-cc2:~ # ls /dev/sda*
/dev/sda /dev/sda1 /dev/sda2

and the output of the crontab for the recording part is this:

### recording mixing/compressing/ftping scripts
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3
#0 1 * * * /usr/share/astguiclient/AST_CRON_audio_4_ftp2.pl --ftp-server=server.ip --ftp-login=user --ftp-pass=pass --ftp-directory=/ --ftp-persistent --ftp-validate --transfer-limit=100000 --list-limit=100000

Thanks in advance

---------------------------------------------------------------------------
Server:
HP DL380 G7
2xQuad Xeon
24GB RAM
2x1TB RAID-1
Installation:
ViciBox v.7 iso
Version: 2.14-644a
Build: 171130-0036
SVN Version: 2865
Asterisk: 11.25.1-vici

by **blackbird2306** » Wed Dec 06, 2017 4:30 pm

Please send us your complete crontab.
The entries:

AST_CRON_audio_1_move_mix.pl --MIX

and

AST_CRON_audio_1_move_VDonly.pl

should mix and move/delete all files from your "/var/spool/asterisk/monitor" directory, which is mounted on tmpfs

Please type from command line and send us output:

/usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX --debugX

/usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

by **dorian88** » Thu Dec 07, 2017 3:58 am

blackbird2306 wrote:Please send us your complete crontab.
The entries:
AST_CRON_audio_1_move_mix.pl --MIX

and
AST_CRON_audio_1_move_VDonly.pl

should mix and move/delete all files from your "/var/spool/asterisk/monitor" directory, which is mounted on tmpfs

Please type from command line and send us output:
/usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX --debugX

/usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

Hi, and thanks for your reply. Here is my complete crontab:

### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl

### Compress log files and remove the really old ones
25 2 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
30 2 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime 1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +30 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +30 -print | xargs rm -f

### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check

### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q

### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug --list-settings

### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl

### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl

### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl

### inventory report optional
#1 7 * * * /usr/share/astguiclient/AST_dialer_inventory_snapshot.pl -q --override-24hours

### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl

### roll call_log and vicidial_log_extended daily on very high-volume dialing systems
#20 1 * * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl --daily

## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet

# cleanup of the scheduled callback records
25 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb --quiet
# removal of duplicate scheduled callback records
#35 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb --remove-dup-cb --quiet

### inbound email parser should only be active on a single server
* * * * * /usr/share/astguiclient/AST_inbound_email_parser.pl

### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
35 2 * * * /usr/bin/find /var/log/asterisk -maxdepth 1 -type f -mtime +1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
40 2 * * * /usr/bin/find /var/log/asterisk -maxdepth 1 -type f -mtime 1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +30 -print | xargs rm -f

The output of

Code: Select all: /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX --debugX

is:
vici7-cc2:~ # /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MX --debugX

----- DEBUG -----

----- SUPER DEBUG -----

Can't find soxmix binary! Trying sox...
20171207-095455_3313773183-out.wav 0
20171207-095455_3313773183-in.wav 0
20171207-095452_3313773178-out.wav 0
20171207-095452_3313773178-in.wav 0
20171207-095442_3313773160-out.wav 0
20171207-095442_3313773160-in.wav 0
20171207-095438_3313773172-out.wav 0
20171207-095438_3313773172-in.wav 0
20171207-095428_3313772705-out.wav 0
20171207-095428_3313772705-in.wav 0
20171207-095426_3313772686-out.wav 0
20171207-095426_3313772686-in.wav 0
20171207-095425_3313772703-out.wav 0
20171207-095425_3313772703-in.wav 0
20171207-095424_3313772673-out.wav 0
20171207-095424_3313772673-in.wav 0
20171207-095424_3313772711-out.wav 0
20171207-095424_3313772711-in.wav 0
20171207-095408_3313772656-out.wav 0
20171207-095408_3313772656-in.wav 0
20171207-095402_3313772613-out.wav 0
20171207-095402_3313772613-in.wav 0
20171207-095402_3313772645-out.wav 0
20171207-095402_3313772645-in.wav 0
20171207-095455_3313773183-out.wav 0

20171207-095455_3313773183-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095455_3313773183' order by recording_id desc LIMIT 1;|
|33711||20171207-095455_3313773183-in.wav|20171207-095455_3313773183-out.wav| |20171207-095455_3313773183-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095455_3313773183-out.wav': WAVE: RIFF header not found
/usr/bin/soxi FAIL formats: can't open input file `/var/spool/asterisk/monitorDONE/20171207-095455_3313773183-all.wav': No such file or directory

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095455_3313773183-all.wav' ,length_in_sec='',length_in_min='0.00' where recording_id='33711';|
20171207-095452_3313773178-out.wav 0

20171207-095452_3313773178-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095452_3313773178' order by recording_id desc LIMIT 1;|
|33710||20171207-095452_3313773178-in.wav|20171207-095452_3313773178-out.wav| |20171207-095452_3313773178-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095452_3313773178-out.wav': WAVE: RIFF header not found
/usr/bin/soxi FAIL formats: can't open input file `/var/spool/asterisk/monitorDONE/20171207-095452_3313773178-all.wav': No such file or directory

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095452_3313773178-all.wav' ,length_in_sec='',length_in_min='0.00' where recording_id='33710';|
20171207-095442_3313773160-out.wav 0

20171207-095442_3313773160-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095442_3313773160' order by recording_id desc LIMIT 1;|
|33709|27|20171207-095442_3313773160-in.wav|20171207-095442_3313773160-out.wav| |20171207-095442_3313773160-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095442_3313773160-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095442_3313773160-all.wav' where recording_id='33709';|
20171207-095438_3313773172-out.wav 0

20171207-095438_3313773172-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095438_3313773172' order by recording_id desc LIMIT 1;|
|33708|2|20171207-095438_3313773172-in.wav|20171207-095438_3313773172-out.wav| |20171207-095438_3313773172-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095438_3313773172-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095438_3313773172-all.wav' where recording_id='33708';|
20171207-095428_3313772705-out.wav 0

20171207-095428_3313772705-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095428_3313772705' order by recording_id desc LIMIT 1;|
|33707|25|20171207-095428_3313772705-in.wav|20171207-095428_3313772705-out.wav| |20171207-095428_3313772705-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095428_3313772705-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095428_3313772705-all.wav' where recording_id='33707';|
20171207-095426_3313772686-out.wav 0

20171207-095426_3313772686-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095426_3313772686' order by recording_id desc LIMIT 1;|
|33706|17|20171207-095426_3313772686-in.wav|20171207-095426_3313772686-out.wav| |20171207-095426_3313772686-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095426_3313772686-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095426_3313772686-all.wav' where recording_id='33706';|
20171207-095425_3313772703-out.wav 0

20171207-095425_3313772703-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095425_3313772703' order by recording_id desc LIMIT 1;|
|33705|18|20171207-095425_3313772703-in.wav|20171207-095425_3313772703-out.wav| |20171207-095425_3313772703-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095425_3313772703-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095425_3313772703-all.wav' where recording_id='33705';|
20171207-095424_3313772673-out.wav 0

20171207-095424_3313772673-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095424_3313772673' order by recording_id desc LIMIT 1;|
|33704||20171207-095424_3313772673-in.wav|20171207-095424_3313772673-out.wav| |20171207-095424_3313772673-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095424_3313772673-out.wav': WAVE: RIFF header not found
/usr/bin/soxi FAIL formats: can't open input file `/var/spool/asterisk/monitorDONE/20171207-095424_3313772673-all.wav': No such file or directory

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095424_3313772673-all.wav' ,length_in_sec='',length_in_min='0.00' where recording_id='33704';|
20171207-095424_3313772711-out.wav 0

20171207-095424_3313772711-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095424_3313772711' order by recording_id desc LIMIT 1;|
|33703||20171207-095424_3313772711-in.wav|20171207-095424_3313772711-out.wav| |20171207-095424_3313772711-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095424_3313772711-out.wav': WAVE: RIFF header not found
/usr/bin/soxi FAIL formats: can't open input file `/var/spool/asterisk/monitorDONE/20171207-095424_3313772711-all.wav': No such file or directory

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095424_3313772711-all.wav' ,length_in_sec='',length_in_min='0.00' where recording_id='33703';|
20171207-095408_3313772656-out.wav 0

20171207-095408_3313772656-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095408_3313772656' order by recording_id desc LIMIT 1;|
|33702|2|20171207-095408_3313772656-in.wav|20171207-095408_3313772656-out.wav| |20171207-095408_3313772656-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095408_3313772656-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095408_3313772656-all.wav' where recording_id='33702';|
20171207-095402_3313772613-out.wav 0

20171207-095402_3313772613-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095402_3313772613' order by recording_id desc LIMIT 1;|
|33701|50|20171207-095402_3313772613-in.wav|20171207-095402_3313772613-out.wav| |20171207-095402_3313772613-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095402_3313772613-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095402_3313772613-all.wav' where recording_id='33701';|
20171207-095402_3313772645-out.wav 0

20171207-095402_3313772645-in.wav 0

|select recording_id,length_in_sec from recording_log where filename='20171207-095402_3313772645' order by recording_id desc LIMIT 1;|
|33700|1|20171207-095402_3313772645-in.wav|20171207-095402_3313772645-out.wav| |20171207-095402_3313772645-all.wav|
/usr/bin/sox FAIL formats: can't open input file `/var/spool/asterisk/monitor/20171207-095402_3313772645-out.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095402_3313772645-all.wav' where recording_id='33700';|
DONE... EXITING

and the output of

Code: Select all: /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

is:

vici7-cc2:~ # /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

----- DEBUG -----

----- SUPER DEBUG -----

20171207-095701_3313773660-out.wav 0
20171207-095701_3313773660-in.wav 0
20171207-095700_3313773637-out.wav 0
20171207-095700_3313773637-in.wav 0
20171207-095700_3313773700-out.wav 0
20171207-095700_3313773700-in.wav 0
20171207-095559_3313773377-out.wav 0
20171207-095559_3313773377-in.wav 0
20171207-095557_3313773430-out.wav 0
20171207-095557_3313773430-in.wav 0
20171207-095555_3313773349-out.wav 0
20171207-095555_3313773349-in.wav 0
20171207-095554_3313773391-out.wav 0
20171207-095554_3313773391-in.wav 0
20171207-095552_3313773361-out.wav 0
20171207-095552_3313773361-in.wav 0
20171207-095548_3313773325-out.wav 0
20171207-095548_3313773325-in.wav 0
20171207-095548_3313773336-out.wav 0
20171207-095548_3313773336-in.wav 0
20171207-095522_3313773243-out.wav 0
20171207-095522_3313773243-in.wav 0
20171207-095521_3313773287-out.wav 0
20171207-095521_3313773287-in.wav 0
20171207-095521_3313773259-out.wav 0
20171207-095521_3313773259-in.wav 0
20171207-095509_3313773231-out.wav 0
20171207-095509_3313773231-in.wav 0
20171207-095509_3313773223-out.wav 0
20171207-095509_3313773223-in.wav 0
20171207-095507_3313773210-out.wav 0
20171207-095507_3313773210-in.wav 0
20171207-095701_3313773660-out.wav 0

20171207-095701_3313773660-in.wav 0

|SELECT recording_id,length_in_sec,lead_id,vicidial_id from recording_log where filename='20171207-095701_3313773660' order by recording_id desc LIMIT 1;|
|33738|10|20171207-095701_3313773660-in.wav| |20171207-095701_3313773660-all.wav|

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095701_3313773660-all.wav' where recording_id='33738';|
20171207-095700_3313773637-out.wav 0

20171207-095700_3313773637-in.wav 0

|SELECT recording_id,length_in_sec,lead_id,vicidial_id from recording_log where filename='20171207-095700_3313773637' order by recording_id desc LIMIT 1;|
|33737||20171207-095700_3313773637-in.wav| |20171207-095700_3313773637-all.wav|
/usr/bin/soxi FAIL formats: can't open input file `/var/spool/asterisk/monitorDONE/20171207-095700_3313773637-all.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095700_3313773637-all.wav' ,length_in_sec='',length_in_min='0.00' where recording_id='33737';|
20171207-095700_3313773700-out.wav 0

20171207-095700_3313773700-in.wav 0

|SELECT recording_id,length_in_sec,lead_id,vicidial_id from recording_log where filename='20171207-095700_3313773700' order by recording_id desc LIMIT 1;|
|33736||20171207-095700_3313773700-in.wav| |20171207-095700_3313773700-all.wav|
/usr/bin/soxi FAIL formats: can't open input file `/var/spool/asterisk/monitorDONE/20171207-095700_3313773700-all.wav': WAVE: RIFF header not found

|UPDATE recording_log set location='http://192.168.1.5/RECORDINGS/20171207-095700_3313773700-all.wav' ,length_in_sec='',length_in_min='0.00' where recording_id='33736';|
20171207-095559_3313773377-out.wav

20171207-095559_3313773377-in.wav

20171207-095557_3313773430-out.wav

20171207-095557_3313773430-in.wav

20171207-095555_3313773349-out.wav

20171207-095555_3313773349-in.wav

20171207-095554_3313773391-out.wav

20171207-095554_3313773391-in.wav

20171207-095552_3313773361-out.wav

20171207-095552_3313773361-in.wav

20171207-095548_3313773325-out.wav

20171207-095548_3313773325-in.wav

20171207-095548_3313773336-out.wav

20171207-095548_3313773336-in.wav

20171207-095522_3313773243-out.wav

20171207-095522_3313773243-in.wav

20171207-095521_3313773287-out.wav

20171207-095521_3313773287-in.wav

20171207-095521_3313773259-out.wav

20171207-095521_3313773259-in.wav

20171207-095509_3313773231-out.wav

20171207-095509_3313773231-in.wav

20171207-095509_3313773223-out.wav

20171207-095509_3313773223-in.wav

20171207-095507_3313773210-out.wav

20171207-095507_3313773210-in.wav

DONE... EXITING

at the moment my df -h shows:
Filesystem Size Used Avail Use% Mounted on
devtmpfs 12G 0 12G 0% /dev
tmpfs 12G 0 12G 0% /dev/shm
tmpfs 12G 2.1M 12G 1% /run
tmpfs 12G 0 12G 0% /sys/fs/cgroup
/dev/sda2 913G 20G 893G 3% /
tmpfs 6.0G 6.0G 0 100% /var/spool/asterisk/monitor
You have new mail in /var/mail/root

Thanks again!!!

by **blackbird2306** » Thu Dec 07, 2017 7:51 am

Type from cli:

Code: Select all: /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX --debugX

Code: Select all: /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

Make sure that after using these lines no further live recordings take place and then:

We need full output from:

Code: Select all: ls -hRl /var/spool/asterisk/monitor

Some questions: IS "/var/spool/asterisk/monitor" full of files, when tmpfs gets full or is it empty then? And what happens to the files from "/var/spool/asterisk/monitor", do they get mixed and moved in "/var/spool/asterisk/monitorDONE" ? What changes have you made lately to this system and since when this problem exists?

By the way I think your posted output for crontab was not complete, the mixing part is missing?

by **dorian88** » Mon Dec 11, 2017 4:26 am

blackbird2306 wrote:Type from cli:
Code: Select all
/usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX --debugX

Code: Select all
/usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

Make sure that after using these lines no further live recordings take place and then:

We need full output from:
Code: Select all
ls -hRl /var/spool/asterisk/monitor

Some questions: IS "/var/spool/asterisk/monitor" full of files, when tmpfs gets full or is it empty then? And what happens to the files from "/var/spool/asterisk/monitor", do they get mixed and moved in "/var/spool/asterisk/monitorDONE" ? What changes have you made lately to this system and since when this problem exists?

By the way I think your posted output for crontab was not complete, the mixing part is missing?

Hi blackbird2306 and thanks a lot for your help.

Here's the output of command

Code: Select all: /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX --debugX

is:
----- DEBUG -----

----- SUPER DEBUG -----

MIX directory audio processing only
Can't find soxmix binary! Trying sox...

and the out put of command

Code: Select all: /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl --debugX

is:

----- DEBUG -----

----- SUPER DEBUG -----

DONE... EXITING

PLEASE NOTE: at the moment of entering the commands NO LIVE calls were made. So no agent was logged in the Vicidial.

The output of command

Code: Select all: ls -hRl /var/spool/asterisk/monitor

is:

The output of crontab is:
vici7-cc2:~ # crontab -l
# DO NOT EDIT THIS FILE - edit the master and reinstall.
# (/tmp/rootcron installed on Thu Nov 30 11:28:58 2017)
# (Cronie version 4.2)
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl

### Compress log files and remove the really old ones
25 2 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
30 2 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime 1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +30 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +30 -print | xargs rm -f

### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check

### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q

### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug --list-settings

### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl

### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl

### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl

### inventory report optional
#1 7 * * * /usr/share/astguiclient/AST_dialer_inventory_snapshot.pl -q --override-24hours

### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl

### roll call_log and vicidial_log_extended daily on very high-volume dialing systems
#20 1 * * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl --daily

## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet

# cleanup of the scheduled callback records
25 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb --quiet
# removal of duplicate scheduled callback records
#35 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb --remove-dup-cb --quiet

### inbound email parser should only be active on a single server
* * * * * /usr/share/astguiclient/AST_inbound_email_parser.pl

### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
35 2 * * * /usr/bin/find /var/log/asterisk -maxdepth 1 -type f -mtime +1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
40 2 * * * /usr/bin/find /var/log/asterisk -maxdepth 1 -type f -mtime 1 -print | grep -v \.gz | xargs gzip -9 >/dev/null 2>&1
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +30 -print | xargs rm -f

### recording mixing/compressing/ftping scripts
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3
#0 1 * * * /usr/share/astguiclient/AST_CRON_audio_4_ftp2.pl --ftp-server=server.ip --ftp-login=user --ftp-pass=pass --ftp-directory=/ --ftp-persistent --ftp-validate --transfer-limit=100000 --list-limit=100000

### remove old recordings more than 7 days old, and delete originals after 1 day
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
24 1 * * * /usr/bin/find /var/spool/asterisk/monitorDONE/ORIG -maxdepth 2 -type f -mtime +1 -print | xargs rm -f

### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl

### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl

### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl

### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl

### Reboot nightly to manage asterisk issues and memory leaks - uncomment if issues arise
#30 6 * * * /sbin/reboot

### remove text to speech file more than 4 days old
#20 0 * * * /usr/bin/find /var/lib/asterisk/sounds/tts/ -maxdepth 2 -type f -mtime +4 -print | xargs rm -f

## uncomment below if you want to log agent phone_ip
#*/5 * * * * /usr/share/astguiclient/AST_phone_update.pl --agent-lookup

And the full output of

Code: Select all

is:
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX-1512980708.7481-all.wav
-rw-r--r-- 1 root root 736K Dec 11 09:26 XXXXXXXXXXXXXXXX -1512980708.7484-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980708.7487-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980708.7490-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980708.7493-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980714.7498-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980714.7501-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980714.7504-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980714.7507-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980714.7510-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980714.7513-all.wav
-rw-r--r-- 1 root root 325K Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7516-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7519-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7522-all.wav
-rw-r--r-- 1 root root 629K Dec 11 09:26 XXXXXXXXXXXXXXXX -1512980716.7525-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7528-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7530-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7534-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7537-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7540-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980716.7543-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980719.7546-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980719.7549-all.wav
-rw-r--r-- 1 root root 328K Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980719.7552-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980719.7555-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980719.7558-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980722.7565-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980722.7568-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980722.7571-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980722.7574-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980722.7577-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980724.7580-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980724.7583-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980724.7586-all.wav
-rw-r--r-- 1 root root 246K Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980725.7589-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980725.7591-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980725.7595-all.wav
-rw-r--r-- 1 root root 68K Dec 11 09:25 XXXXXXXXXXXXXXXX -1512980725.7598-all.wav
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-rw-r--r-- 1 root root 97K Dec 11 09:26 XXXXXXXX13787280-1512980760.7791-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:26 XXXXXXXX13787283-1512980760.7794-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:26 XXXXXXXX13787284-1512980760.7797-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:26 XXXXXXXX13787286-1512980760.7799-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787289-1512981185.7805-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787290-1512981185.7808-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787292-1512981185.7811-all.wav
-rw-r--r-- 1 root root 1.7M Dec 11 09:35 XXXXXXXX13787293-1512981188.7814-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787295-1512981188.7817-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787298-1512981188.7820-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787302-1512981188.7823-all.wav
-rw-r--r-- 1 root root 347K Dec 11 09:33 XXXXXXXX13787303-1512981188.7826-all.wav
-rw-r--r-- 1 root root 68K Dec 11 09:33 XXXXXXXX13787307-1512981190.7829-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787310-1512981190.7832-all.wav
-rw-r--r-- 1 root root 434K Dec 11 09:34 XXXXXXXX13787311-1512981190.7835-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787314-1512981190.7838-all.wav
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-rw-r--r-- 1 root root 302K Dec 11 09:33 XXXXXXXX13787317-1512981190.7844-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787323-1512981190.7847-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787327-1512981190.7850-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:33 XXXXXXXX13787330-1512981190.7856-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788059-1512981426.9310-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788071-1512981426.9325-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788074-1512981426.9328-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788077-1512981426.XXX1-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788078-1512981429.XXX4-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788082-1512981429.XXX7-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788087-1512981432.9342-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788091-1512981432.9351-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788096-1512981432.9360-all.wav
-rw-r--r-- 1 root root 495K Dec 11 09:37 XXXXXXXX13788099-1512981432.9363-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788102-1512981432.9366-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788103-1512981434.9369-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788105-1512981434.9372-all.wav
-rw-r--r-- 1 root root 265K Dec 11 09:37 XXXXXXXX13788107-1512981434.9375-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788108-1512981434.9378-all.wav
-rw-r--r-- 1 root root 248K Dec 11 09:37 XXXXXXXX13788110-1512981434.9381-all.wav
-rw-r--r-- 1 root root 555K Dec 11 09:38 XXXXXXXX13788112-1512981434.9384-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788114-1512981435.9387-all.wav
-rw-r--r-- 1 root root 646K Dec 11 09:38 XXXXXXXX13788115-1512981435.9390-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788118-1512981437.9395-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788124-1512981440.9407-all.wav
-rw-r--r-- 1 root root 393K Dec 11 09:38 XXXXXXXX13788126-1512981440.9410-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788127-1512981443.9413-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788128-1512981443.9416-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788131-1512981443.9419-all.wav
-rw-r--r-- 1 root root 277K Dec 11 09:37 XXXXXXXX13788138-1512981448.9422-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788139-1512981448.9425-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788141-1512981448.9428-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788144-1512981453.9442-all.wav
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-rw-r--r-- 1 root root 440K Dec 11 09:38 XXXXXXXX13788148-1512981453.9448-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:38 XXXXXXXX13788149-1512981453.9451-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:38 XXXXXXXX13788164-1512981453.9460-all.wav
-rw-r--r-- 1 root root 51K Dec 11 09:37 XXXXXXXX13788169-1512981453.9462-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:38 XXXXXXXX13788170-1512981453.9466-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:38 XXXXXXXX13788177-1512981456.9469-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:38 XXXXXXXX13788183-1512981456.9478-all.wav
-rw-r--r-- 1 root root 596K Dec 11 09:38 XXXXXXXX13788184-1512981459.9483-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:37 XXXXXXXX13788186-1512981459.9486-all.wav
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-rw-r--r-- 1 root root 264K Dec 11 09:38 XXXXXXXX13788194-1512981459.9492-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:38 XXXXXXXX13788198-1512981459.9495-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:44 XXXXXXXX15770367-1512981842.11958-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX1577242-1512982273.14743-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772421-1512982275.14755-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772422-1512982275.14758-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772423-1512982275.14761-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772424-1512982275.14764-all.wav
-rw-r--r-- 1 root root 304K Dec 11 09:51 XXXXXXXX15772425-1512982275.14767-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772427-1512982275.14770-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772428-1512982275.14773-all.wav
-rw-r--r-- 1 root root 231K Dec 11 09:51 XXXXXXXX15772429-1512982275.14776-all.wav
-rw-r--r-- 1 root root 375K Dec 11 09:51 XXXXXXXX15772430-1512982275.14779-all.wav
-rw-r--r-- 1 root root 178K Dec 11 09:51 XXXXXXXX15772433-1512982283.14786-all.wav
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-rw-r--r-- 1 root root 56K Dec 11 09:52 XXXXXXXX15772499-1512982302.14916-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX1577250-1512982305.14919-all.wav
-rw-r--r-- 1 root root 98K Dec 11 09:52 XXXXXXXX15772500-1512982305.14922-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:52 XXXXXXXX15772501-1512982305.14925-all.wav
-rw-r--r-- 1 root root 40K Dec 11 09:51 XXXXXXXX15772502-1512982305.14928-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:52 XXXXXXXX15772503-1512982308.14935-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772505-1512982308.14937-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:52 XXXXXXXX15772511-1512982308.14941-all.wav
-rw-r--r-- 1 root root 97K Dec 11 09:52 XXXXXXXX15772513-1512982310.14948-all.wav
-rw-r--r-- 1 root root 97K Dec 11 09:52 XXXXXXXX15772515-1512982310.14951-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:52 XXXXXXXX15772516-1512982310.14954-all.wav
-rw-r--r-- 1 root root 97K Dec 11 09:52 XXXXXXXX15772517-1512982310.14957-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:51 XXXXXXXX15772521-1512982310.14960-all.wav
-rw-r--r-- 1 root root 67K Dec 11 09:52 XXXXXXXX15772523-1512982311.14963-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:52 XXXXXXXX15772526-1512982311.14966-all.wav
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-rw-r--r-- 1 root root 44 Dec 11 09:52 XXXXXXXX15772534-1512982311.14978-all.wav
-rw-r--r-- 1 root root 44 Dec 11 09:53 XXXXXXXX15772535-1512982354.15047-all.wav
-rw-r--r-- 1 root root 98K Dec 11 09:10 3938393888678319-1512979819.2130-all.wav
-rw-r--r-- 1 root root 718K Dec 11 09:12 86003XXX13761025-1512979881.2543-all.wav
-rw-r--r-- 1 root root 457K Dec 11 09:10 86003XXX13764187-1512979810.2027-all.wav
-rw-r--r-- 1 root root 629K Dec 11 09:13 86003XXX13783725-1512979939.2835-all.wav
-rw-r--r-- 1 root root 876K Dec 11 09:34 86003XXX13787317-1512981242.8216-all.wav
-rw-r--r-- 1 root root 659K Dec 11 09:12 86003XXX13922363-1512979915.2681-all.wav
-rw-r--r-- 1 root root 184K Dec 11 09:38 8600393885647218-1512981516.9841-all.wav
-rw-r--r-- 1 root root 497K Dec 11 09:41 8600393888514135-1512981632.10694-all.wav
-rw-r--r-- 1 root root 110K Dec 11 09:42 8600393888587213-1512981716.11159-all.wav
-rw-r--r-- 1 root root 636K Dec 11 09:44 8600393888649343-1512981852.12045-all.wav
-rw-r--r-- 1 root root 118K Dec 11 09:10 8600393888671649-1512979816.2065-all.wav
-rw-r--r-- 1 root root 638K Dec 11 09:43 8600393888710612-1512981753.11400-all.wav
-rw-r--r-- 1 root root 911K Dec 11 09:45 8600393888726142-1512981849.12002-all.wav
-rw-r--r-- 1 root root 489K Dec 11 09:11 8600393888731873-1512979831.2212-all.wav
-rw-r--r-- 1 root root 481K Dec 11 09:46 8600393888739615-1512981978.12793-all.wav
-rw-r--r-- 1 root root 678K Dec 11 09:12 8600393888796142-1512979913.2662-all.wav
-rw-r--r-- 1 root root 491K Dec 11 09:45 8600393888827416-1512981922.12505-all.wav
-rw-r--r-- 1 root root 400K Dec 11 09:11 8600393888857958-1512979875.2489-all.wav

PS: the above list is too big for the post and thus the dots [...]

Now regarding your questions, i will answer them as the same order.
1. the /var/spool/asterisk/monitor directory after the reboot is empty and it gets full after a couple of hours (when again i am forced to reboot the server)
2. It seems that the files from /var/spool/asterisk/monitor don't don't get mixed and moved correctly to /var/spool/asterisk/monitorDONE and that is why it get's full.
3. After install the ViciDIAL v.7.iso the only change i made is to update it. Nothing else.

I hope i gave you as much info as you requested. Please let me know if something else is missing.

I really appreciate your help!
Cheers

by **blackbird2306** » Mon Dec 11, 2017 7:42 am

There is something wrong. In which directory are all these "-all" files"?
You should type:

Code: Select all: ls -hRl /var/spool/asterisk/monitor

And it's important to post the output as given below (I need to know "/var/spool/asterisk/monitor: total xxx k" and so on, the list of files can be shortened):

/var/spool/asterisk/monitor:
total 172K
-rw-r--r-- 1 root root 162K Dec 11 13:15 20171211-131457_-in.wav
-rw-r--r-- 1 root root 44 Dec 11 13:15 20171211-131457_-out.wav
drwxr-xr-x 2 root root 4.0K Nov 28 2014 MIX

/var/spool/asterisk/monitor/MIX:
total 0

Normally the "-ALL" files should be in "/var/spool/asterisk/monitorDONE" and not in "/var/spool/asterisk/monitor". Please check this and further look if the files were compressed in "/var/spool/asterisk/monitorDONE/MP3"

by **dorian88** » Mon Dec 11, 2017 9:40 am

blackbird2306 wrote:There is something wrong. In which directory are all these "-all" files"?
You should type:
Code: Select all
ls -hRl /var/spool/asterisk/monitor

And it's important to post the output as given below (I need to know "/var/spool/asterisk/monitor: total xxx k" and so on, the list of files can be shortened):
/var/spool/asterisk/monitor:
total 172K
-rw-r--r-- 1 root root 162K Dec 11 13:15 20171211-131457_-in.wav
-rw-r--r-- 1 root root 44 Dec 11 13:15 20171211-131457_-out.wav
drwxr-xr-x 2 root root 4.0K Nov 28 2014 MIX

/var/spool/asterisk/monitor/MIX:
total 0

Normally the "-ALL" files should be in "/var/spool/asterisk/monitorDONE" and not in "/var/spool/asterisk/monitor". Please check this and further look if the files were compressed in "/var/spool/asterisk/monitorDONE/MP3"

I entered the same commands and again i get the same output as i posted before. I don't a /var/spool/asterisk/monitor/MIX directory in my system...
Within the /var/spool/asterisk/monitor directory when i enter ls i get these results:

while the

Code: Select all: ls -hRl /var/spool/asterisk/monitor

outputs the big list of files above.

The long list of files are in the /var/spool/monitor directory. And it seems that the recordings that are saved temporarily i guess in this directory don't mix and transfer correctly to the /var/spool/asterisk/monitorDONE directory. Or at least they don't transfer to the /monitorDONE fast enough so the /monitor won't get full. As i mentioned before i have to restart the server every 1,5/2 hours because of that reason. I also checked the /monitorDONE directory and it has a lot of recordings there (in .mp3 format while in the /monitor directory are in .wav format).

Did you check the the crontables? Is there something wrong there?

From my point of view it seems that the cron job which converts the .wav in .mp3 and transfers the recordings to the /monitorDONE isn't "fast enough" to prevent the /monitor dir from getting full.

What do you think? Could be it? I am not sure how to fix it... In other VICIdial installations i did with ver.5 no such problems... and i really don't know what to do now.

Thanks again!

by **williamconley** » Mon Dec 11, 2017 9:53 am

1) If this is a multi-server vicidial cluster, you likely have different code in the two servers and your perl scripts are failing. I do NOT see your Vicidial Version with Build. That's a requirement each time you post in support. It also happens to be a requirement that the same code is on all servers (if multi-server) and that the code matches the DB (see the UPGRADE document in the trunk folder).

2) Check your logs to see if the recording scripts are running/failing

3) Run the recording scripts manually with --debugX to find out why they fail. Note that some have an instance checker and will not run while another copy is already running, so you need to test when they are not already running to avoid that obvious failure.

4) Is the HD full? (df -h)

by **blackbird2306** » Mon Dec 11, 2017 7:26 pm

I looked into "AST_CRON_audio_1_move_VDonly.pl" . Please open configuration file "/etc/astguiclient.conf" and post us the two lines with:

Code: Select all: PATHmonitor => PATHDONEmonitor =>

Is it same like this:

Code: Select all: PATHmonitor => /var/spool/asterisk/monitor PATHDONEmonitor => /var/spool/asterisk/monitorDONE

Your entries in crontab are OK for me

by **dorian88** » Tue Dec 12, 2017 5:25 am

blackbird2306 wrote:I looked into "AST_CRON_audio_1_move_VDonly.pl" . Please open configuration file "/etc/astguiclient.conf" and post us the two lines with:
Code: Select all
PATHmonitor => PATHDONEmonitor =>

Is it same like this:
Code: Select all
PATHmonitor => /var/spool/asterisk/monitor PATHDONEmonitor => /var/spool/asterisk/monitorDONE

Your entries in crontab are OK for me

Hi, blackbird2306. The two lines in configuration file in the "/etc/astguiclient.conf" looks like this:

Code: Select all: PATHmonitor => /var/spool/asterisk/monitor PATHDONEmonitor => /var/spool/asterisk/monitorDONE

by **dorian88** » Wed Dec 13, 2017 3:57 am

williamconley wrote:1) If this is a multi-server vicidial cluster, you likely have different code in the two servers and your perl scripts are failing. I do NOT see your Vicidial Version with Build. That's a requirement each time you post in support. It also happens to be a requirement that the same code is on all servers (if multi-server) and that the code matches the DB (see the UPGRADE document in the trunk folder).

2) Check your logs to see if the recording scripts are running/failing

3) Run the recording scripts manually with --debugX to find out why they fail. Note that some have an instance checker and will not run while another copy is already running, so you need to test when they are not already running to avoid that obvious failure.

4) Is the HD full? (df -h)

Hi and thanks for your reply.
1) This is an all-in-one server. No cluster configuration. Sorry about the Vicidial version and build, the VERSION is: 2.14-644a and the BUILD is: 171130-0036.
2) How do i do that? I checked the crontab and it seems the same as my other servers...
3) a little help here?
4) the output of my df -h is:

Code: Select all: vici7-cc2:~ # df -H Filesystem Size Used Avail Use% Mounted on devtmpfs 13G 0 13G 0% /dev tmpfs 13G 0 13G 0% /dev/shm tmpfs 13G 2.2M 13G 1% /run tmpfs 13G 0 13G 0% /sys/fs/cgroup /dev/sda2 981G 26G 955G 3% / tmpfs 6.5G 322M 6.2G 5% /var/spool/asterisk/monitor

If you can see here the recordings seem to go to the tmpfs directory with only 6.2GB of storage and not in the main directory of /dev/sda2 which is 981GB...

Thanks in advance for your help.

by **blackbird2306** » Wed Dec 13, 2017 8:07 am

Let's start with something new:
/usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl is just a simple rename/copy/delete/database update script. Somehow your files won't be copied to monitorDONE and after that they won't be deleted on monitor. Perhaps it's just a file permission thing:
1. Type from cli and post us:

Code: Select all: ls -l /var/spool/asterisk

2. Make a dummy file and try to copy/delete manually:

Code: Select all: touch /var/spool/asterisk/monitor/test.wav cp /var/spool/asterisk/monitor/test.wav /var/spool/asterisk/monitorDONE/test.wav rm /var/spool/asterisk/monitor/test.wav

Does it work? Was the file copied and deleted?

2. Then change permissions:

Code: Select all: chmod 755 /var/spool/asterisk chmod 755 /var/spool/asterisk/monitor chmod 755 /var/spool/asterisk/monitorDONE

3. Now reboot or delete monitor directory and look if your problem is solved

4. PS: The log files are located under /var/log. The interesting one for cronjob is /var/log/messages. Look there for anomalies.

by **dorian88** » Thu Dec 14, 2017 4:24 am

blackbird2306 wrote:Let's start with something new:
/usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl is just a simple rename/copy/delete/database update script. Somehow your files won't be copied to monitorDONE and after that they won't be deleted on monitor. Perhaps it's just a file permission thing:
1. Type from cli and post us:
Code: Select all
ls -l /var/spool/asterisk

2. Make a dummy file and try to copy/delete manually:
Code: Select all
touch /var/spool/asterisk/monitor/test.wav cp /var/spool/asterisk/monitor/test.wav /var/spool/asterisk/monitorDONE/test.wav rm /var/spool/asterisk/monitor/test.wav
Does it work? Was the file copied and deleted?

2. Then change permissions:
Code: Select all
chmod 755 /var/spool/asterisk chmod 755 /var/spool/asterisk/monitor chmod 755 /var/spool/asterisk/monitorDONE

3. Now reboot or delete monitor directory and look if your problem is solved

4. PS: The log files are located under /var/log. The interesting one for cronjob is /var/log/messages. Look there for anomalies.

Hi again Blackbird2306 and thanks!!

1. Here's the output of ls -l /var/spool/asterisk

Code: Select all: vici7-cc2:~ # ls -l /var/spool/asterisk total 44 drwxr-x--- 2 asterisk asterisk 4096 Jan 8 2017 dictate drwxr-x--- 2 asterisk asterisk 4096 Jan 8 2017 meetme drwxrwxrwt 3 root root 4380 Dec 13 17:41 monitor drwxr-xr-x 10 wwwrun root 20480 Dec 13 17:40 monitorDONE drwxr-xr-x 2 root root 4096 Nov 30 11:34 outgoing drwxr-x--- 2 asterisk asterisk 4096 Jan 8 2017 system drwxr-x--- 2 asterisk asterisk 4096 Jan 8 2017 tmp drwxr-x--- 3 asterisk asterisk 4096 Jan 13 2017 voicemail

2. Yes i was able to create, copy and delete the test.wav file with no issues.

2. Done with the permissions

3. I rebooted first to see if that works (i didn't delete the /monitor directory) and the /monitor directory keeps again getting filled with recordings... Next i will try to delete the /monitor directory and see if that works....

4. Couldn't locate /var/log/messages file...

Thanks

by **blackbird2306** » Thu Dec 14, 2017 6:33 am

"Delete" monitor directory means empty this directory. The directory "monitor" itself should remain there :-)

by **dorian88** » Fri Dec 15, 2017 3:50 am

blackbird2306 wrote:"Delete" monitor directory means empty this directory. The directory "monitor" itself should remain there

Hi blackbird2306 and thanks again for your reply/help. I tried changing the permissions and now i am deleting the file from /monitor directory and reboot after that. I have to mention thought that inside the /monitor directory the recordings (in .wav) are located in the /monitor/l directory... and not directly in the /monitor directory itself. I also noticed that after changing the permissions as you said the /monitor doesn't gets full every two hours and it takes much longer... Now i don't have to reboot the server every two hours (!) but less often. That's weird don't you think?

I will keep you updated once i delete and reboot the server and see how will react to the changes.

Thanks again!

by **blackbird2306** » Fri Dec 15, 2017 7:31 am

That's very interesting and makes no sense for me. Are you sure with directory "/var/spool/asterisk/monitor/l"? Paradox reactions are often a sign of overloaded servers. You didn't mention your load, when this things happen. How is your load and how many agents or rather what is your dial-ratio on this ALL-IN-ONE server?

vicidial.org

tmpfs gets FULL every two hours?!

tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

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Re: tmpfs gets FULL every two hours?!

Re: tmpfs gets FULL every two hours?!

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