brando16 wrote:yes for carrier I know how to do, but for phone no
there is no difference. they both land in "default".
your view that they are different is based on Web pages used to gather this information, of course, but when all this information is eventually compiled ... it lands in [default] in extensions-vicidial.conf and an agent or the Vicidial system can dial any of them in Asterisk without regard for which web interface location you used to get them there.
the web interface you choose to put them there is useful for your memory and/or the ability to place useful notes so you remember why they are there and what they are for. Carriers allows this (id/name/description fields), while admin->system settings->custom dialplan does not have a place for notes of any sort.