Calls not going to agents

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Calls not going to agents

Postby uselessinfoguru » Mon Jan 29, 2018 8:20 pm

I'll be working on this all night, but hopefully someone else is up, watching the forum, and willing to work through this with me..

moved server from one building to another, only have 1 main all-in-one and 1 asterisk server for balanced dialing... all i'm concerned about ftm, is the all-in-one

internal and external IP addresses changed

ran update IP script.

updated to the latest version through svn

fixed all the incorrect IPs in the admin screen

rebuilt the conf files

rebooted

now calls come in, or are xferred to and inbound group from an outbound survey, and just sit there, will not pass to agents

this is coming from a working system with DIDs and inbound groups and the survey all set correctly
VERSION: 2.14-736a | BUILD: 200204-2336| Cluster Setup
uselessinfoguru
 
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Re: Calls not going to agents

Postby uselessinfoguru » Mon Jan 29, 2018 8:25 pm

on the real-time report calls seem to be getting stuck... multiple calls with the same CID are seen, which tells the the RTMR isn't clearing out the dead calls either
VERSION: 2.14-736a | BUILD: 200204-2336| Cluster Setup
uselessinfoguru
 
Posts: 74
Joined: Tue Jul 25, 2017 10:27 pm

Re: Calls not going to agents

Postby Rogger » Mon Jan 29, 2018 8:53 pm

Hello, Check your database and /etc/astguiclient.conf

Rogger Faioli
gosat.org
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Location: Brazil

Re: Calls not going to agents

Postby uselessinfoguru » Mon Jan 29, 2018 9:08 pm

lmao, i was just about to reply, thanks, a 'mysqlcheck --auto-repair --optimize --all-databases' command fixed the issue
VERSION: 2.14-736a | BUILD: 200204-2336| Cluster Setup
uselessinfoguru
 
Posts: 74
Joined: Tue Jul 25, 2017 10:27 pm


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