All installation and configuration problems and questions
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by dspaan » Wed Jan 31, 2018 10:50 am
I noticed there is a new feature for surveys after inbound calls:
43. Added In-Group option to ask callers if they would take a survey after
agent has handled their call. Overrides agent HANGUP CUSTOMER button
to send call to survey instead.
i was wondering if there is an equivalent feature for outbound calls. Or at least a way to send a caller to an extension or call menu when the agent presses the hangup button after an outbound call?
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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dspaan
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by mflorell » Thu Feb 01, 2018 6:56 am
No, that is not currently a feature
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