Access forbidden! on recording links

[rhonautics]

Hi!

I know that this question had been asked and answered so many times as I have searched and read this forum many times but all the solutions i've tried didn't work for me. This is a cluster setup using Vicibox 8.0.1. I had the same issue with Vicibox 7 express install but I got it resolved just by chmoding the asterisk directory.

I tried chmoding

Code: Select all

chmod 755 /var/spool/asterisk

I tried editing the config files
From:

Code: Select all

Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"

<Directory "/var/spool/asterisk/monitorDONE">
   Options Indexes MultiViews
   AllowOverride None
   Require all granted
   <files *.mp3>
      Forcetype application/forcedownload
   </files>
</Directory>


To:

Code: Select all

Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"

<Directory "/var/spool/asterisk/monitorDONE">
    Options Indexes MultiViews
    AllowOverride None
    Order allow,deny
    Allow from all
        <files *.mp3>
                Forcetype application/forcedownload
        </files>
</Directory>
Alias /RECORDINGS /var/spool/asterisk/monitorDONE
Alias /recordings /var/spool/asterisk/monitorDONE


Restored the default vicirecord.conf file but nothing seems to work. This is my first cluster install, so please bear with me.

Any help would be appreciated.

Thanks.

[williamconley]

1) Good job posting specs.

2) Consider -R on chmod (but shouldn't be necessary)

3) Show the present owner/ll results on the folder in question

4) /var/log/apache2 error log(s) that occur when this happens. May contain a hint.

5) Seriously consider activating the script to push audio to ftp

Code: Select all

/usr/share/astguiclient/AST_CRON_audio_3_ftp.pl

This script can push to the same server in the /home/ folder or a completely different web/ftp server while maintaining links within Vicidial so they still work. This offloads a large amount of data from the server so the drive usage remains small. In case of catastrophic failure, that comes in very handy (no need to recover 750G of client audio files from a backup file while the call center Waits Patiently!).

Even if you just mount a 2nd HD in /home/, that HD won't need rebuilding in case the main HD dies one day.

[rhonautics]

Thank you for the reply williamconley.

It was indeed a folder permission issue. What I did was:

Code: Select all

find /var/spool/asterisk -type d -exec chmod 755 {} \;
find /var/spool/asterisk -type f -exec chmod 644 {} \;


Not sure if it's necessary to chmod the files, but i did it anyway.

And yes, I'm definitely considering the audio files ftp.

--
Ronnie

[Kumba]

You need to reverse your changes to the vicirecord.conf file. The old Apache 2.2 configs won't work properly and will likely prevent Apache from starting up correctly.

[rhonautics]

Yes, I reverted to the default vicirecord.conf as the changes I made did not resolve the issue.

[micom67]

Hi Can evrybudy help

Vicidial 8.01

Error 404

RECORDINGS/MP3 not work

and i can not hear the voice in web gui.

[btaveras]

have the same problem!! how is the fix???????????????

[williamconley]

have the same problem!! how is the fix???????????????

you've posted NOTHING about your system so here is a guess.

Code: Select all

chmod -R 755 /var/spool/asterisk

[btaveras]

Lol nevermind it was a user permission thing allow recordings

[wahmed]

Recording access forbidden
chown -R wwwrun:root /var/spool/asterisk/monitorDONE
Enter this command on root and check issue Will be Solved .100%

[asifrahmanbd]

Recording access forbidden
chown -R wwwrun:root /var/spool/asterisk/monitorDONE
Enter this command on root and check issue Will be Solved .100%

Cool man! you are such a genius .