Difference between some statuses

[dkesoluciones]

Hi, I am from Argentina and i made a vicidial course last year, but it was not very good ..

I am not understanding the statuses, and i have searched in Google but i could not find the exact answer.

I made an automatic survey (press 1 or 2)

I want to know what is the difference between "PM - PU and SVYEXT (this last i think that is the status for the calls that selects and option and vicidial redirect to the extension i have chose ,but the other two statuses are confused for me.


This is what i get:

CAMPAIGN: 0003
List ID #1001: wwwwww
+------------------------------------------+--------+------------+-------------+
| DISPOSITION | CALLS | DURATION | HANDLE TIME |
+------------------------------------------+--------+------------+-------------+
| AA - Answering Machine Auto | 166 | 0:00:11 | 0:00:00 |
| NA - No Answer AutoDial | 247 | 0:00:00 | 0:00:00 |
| NI - Not Interested | 17 | 0:09:06 | 0:00:00 |
| PM - Played Message | 41 | 0:24:53 | 0:00:00 |
| PU - Call Picked Up | 39 | 0:14:17 | 0:00:00 |
| SVYEXT - Survey sent to Extension | 32 | 0:18:25 | 0:00:00 |
+------------------------------------------+--------+------------+-------------+
| TOTALS: | 542 | 1:06:52 | 0:00:00 |
+------------------------------------------+--------+------------+-------------+

Thanks a lot!

[ambiorixg12]

take a look to https://github.com/inktel/Vicidial/blob ... atuses.txt

[dkesoluciones]

take a look to https://github.com/inktel/Vicidial/blob ... atuses.txt

Great ! Thanks a lot!

[mflorell]

Here's the official link, updated when we add new default statuses too,
http://vicidial.org/docs/VICIDIAL_statuses.txt