I have 2 small call centers that work on the same server and the agents always work on the same campaign. For billing purposes i need to add a prefix to calls send by each call center. After, on my softswitch server i can se exactly the expenses of each call center, based on prefix.
1. Can i get the ip of each call and based on ip i can send a prefix before the called number ?
2. Can i get the phone extension that sends the call ?
3. Can i get the user group that sends the call ?
For the moment i tryed the second option, i created a perl script that get the phone extension, i can get the phone when i manually call from softphone and when i manually call from agent web panel, but i cant get the phone extension in autodial mode.
Call center 1 use phones 3000, 3001, 3002 etc and user group cc1
Call center 2 use phones 4000, 4001, 4002 etc and user group cc2
I use the script to get the first number of phone and use like prefix, calls with prefix 3 comes from call center 1 and with prefix 4 from call center 2
Perl script:
- Code: Select all
if ($callerid != 'unknown') { #call comes from softphone
$substring = substr($callerid, 0, 1); #get the first number from phone extension and use like prefix
$fido_agentPhone = $substring;
} else { #call comes from vicidial
$stmtA = "SELECT extension FROM vicidial_live_agents WHERE callerid = '$calleridname' LIMIT 1";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$s=0;
while ($sthArows > $s) {
@aryA = $sthA->fetchrow_array;
my ( $substring ) = $aryA[0]=~ /([^\/]+$)/;
$substring = substr($substring, 0, 1); #get the first number from phone extension and use like prefix
$fido_agentPhone = $substring;
$s++;
}
$sthA->finish();
}
$AGI->set_variable('fido_agentPhone', $fido_agentPhone);
From my softswitch server i expect the number to be in this format:
390C3C123456789 -> C3C -> call comes from first call center
390C4C123456789 -> C4C -> call comes from second call center
My dialplan:
- Code: Select all
exten => _390.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _390.,n,AGI(fido_getAGENTphone.agi)
exten => _390.,n,Set(CALLERID(num)=3902222222222)
exten => _390.,n,Dial(${TRUNK}/390C${fido_agentPhone}C${EXTEN:3},,tTo)
exten => _390.,n,Hangup
Everything works great for manual calls, the billing etc, but i don't know what to do for autodial outbound. Is there a way to get the phone extension or user group or ip?
Last, on the campaign settings, i enabled Extension Append CID: Y , but this works only for manual calls.
Thank you!
Config: Vicibox 8.0.1 from .iso | Vicidial 2.14-650a Build 180111-1544 | Asterisk 11.25.3 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation