All installation and configuration problems and questions
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by achillf » Thu Feb 15, 2018 5:42 am
Hallo is any way to transfer call from survey to callmenu automatic without press digit?
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achillf
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by mflorell » Thu Feb 15, 2018 7:04 am
There may be, what is the version and build of your admin.php?
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mflorell
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by achillf » Thu Feb 15, 2018 11:20 am
VERSION: 2.6-380a
BUILD: 121029-0109
i make some chances.
I go to Survey Submenu in Campaign.
I change these:
Survey DTMF Digits: empty
Survey Not Interested Digit: empty
Survey Opt-in Audio File: empty
Survey Method: CALLMENU
Survey No-Response Action: OPTOUT
Survey Call Menu: my_call_menu
With these changes i success transfer from survey to callmenu with no pressing digit or waiting.Now in callmenu I set in option 1 in route the option ingroup but now there is a problem. When call go to ingroup they made new lead id. I ve change Handle Method to CIDLOOKUP but same thing, dialer makes new lead id and set status SVYCLM to the original lead id. How can i solve this?
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achillf
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by mflorell » Thu Feb 15, 2018 7:49 pm
From the call menu to the In-Group you need to set the search method to CLOSER so it will use the proper lead ID
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mflorell
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by achillf » Fri Feb 16, 2018 3:31 am
mflorell wrote:From the call menu to the In-Group you need to set the search method to CLOSER so it will use the proper lead ID
Problem solved, thank you very much!
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achillf
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by mflorell » Fri Feb 16, 2018 5:18 am
Thanks for the post-back
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mflorell
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