On hook agent keeps ringing

[dspaan]

We often experience inbound calls where the caller has hung up but the on-hook agent phone keeps ringing, is there a setting that improve this behavior?

Versie: 2.14b0.5
SVN Version: 2757
DB Schema Version: 1505

[mflorell]

Since the on-hook call to the agent is technically a different phone call, that is normal. We usually recommend on-hook phone usage for very low volume call centers.