Vicidial Field Changes Not Committing

[thephaseusa]

Version: 2.14b0.5
SVN Version: 2872
DB Schema Version: 1527
ViciBox v.7.0.4| Asterisk 11.25.1-vici |
4 Box Cluster of 1 Database, 1 Asterisk, 1 Web, & 1 Archive Server.
Fundraising Call Center

Sorry had to update this question. I just realized when I enter info in the FORM tab, it commits to asterisk, but when I enter it on the Vicidial tab, it does not.
If the form tab is used does that prevent updating info in the main vicidial tab? This is relevant because we get a lot of inbound calls where the form tab isn't present. People call back from a different number than what we called them on, or they block caller id. The form tab doesn't work on those calls, so the only place to enter in fields is the vicidial tab. But it seems to not allow edits.

Update: I think I understand now. The form overrides the main tab. I see edits on the form instantly apply on the vicidial tab. So whatever is on the form is what commits to asterisk.

The question still stands though. When they call back from a different number, or when they block caller id, my form tab info doesn't appear, so there is no way to enter anything in fields. Is this correct? On call backs if the phone number exists, the form tab will show as normal, but if the phone number doesnt exist in vicidial_list, then the form tab will not appear, and so you cant enter anything in fields?

Thanks for the support guys.

John M

[blackbird2306]

Yes that's the way form tab works. If default fields like last_name, phone_number etc. are also defined in custom fields (you will see them in red), then only changes in form tab will pe populated for these default_fields.

[blackbird2306]

I think the inbound group/DID --> list id (the list to which the inbound callers being added to) must have the same custom_fields defined as the other lists!!

[thephaseusa]

Yes that makes sense! Thanks sir!