agents in call see pop up screen saying customer hung up

[kaconley]

We have implemented the latest version which has corrected most of the bleeding lines problems. There are still some - and we put in an extra fix to continuously (during a day) increment the session ID so we don't 'accidentally' have it used again. This has also helped alot. Thanks for the comments on this.

Now we have an ongoing issue (it existed in the last version but we had hoped the upgrade would help fix it). An agent is on a call talking to a customer. A screen pops up saying the customer has hung up - but they are still talking to a customer. This disrupts the call sometimes cutting off the call they are on. This also sometimes causes their entire session to hang - needing a reboot, etc.

Any thoughts, suggestions? We've moved to Firefox but this doesn't help this situation.

Thanks.

Kacey

[mflorell]

What is the loadavg of the server you are on when this happens?

Does this happen with only one agent on?

What kind of outside lines are you using?

[kaconley]

Load average is between 2 and 4.
We use SIP lines.

I'm not sure if it happens with only one agent on. We rarely have just one agent. We can watch for this. I'm guessing it has something to do with Dropped Calls. But that is a guess.

Thanks for the help.
Kacey[/quote]

[MoutaPT]

Hi all,

My architure is:

PSTN--LegacyPBX---E1---Asterisk---IAX2Trunk----AsteriskVicidial

I notice that every call that arrives into my agent in Vicidial from IAX2trunk, yes this is a test and there is only one agent, after around 50 seconds the agent gets a pop up with :

Customer has hungup: IAX2/194.117.36.75:4569-3
Go Back
Finish and Disposition Call

I've notice that even agent making Finish and Disposition the call, the call doesn't hang any more.

I must say that i didn't install yet asterisk ACQS, could be the reason?

I've both asterisk boxes and Agent desktop with the same ntp clock.

I've made tests with calls from local SIP extensions, directly registred into Vicidial and I notice no problems with those calls, my agents nevers gets this "Wrong" pop up

Hope you can help me.

[/img]

[mflorell]

ACQS is required for VICIDIAL usage. you need the crontab entries with the scripts running for it all to work.

[MoutaPT]

Hi,

I've followed your ACQS.txt instructions, but i'm using something like:

http://192.168.34.6/agc/vicidial.php

to my agent logon and start answering calls.

My doubt is:
you have in your doc:

"To use, install the scripts listed above and set the $QUEUE_ACTION_enabled
variable in the client's libs/AST_VICI_conf.pl configuration file to 1"


and first i found that in you last version (i've download yesterday) this file is named AST_VICI_conf.pl.bak , do i need to rename it ?

also editing the file i notice:

### AST_VICI_conf.pl
###
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
###

### Customized Variables
$SIP_user = 'SIP/cc100'; # your phone id
$server_ip = '10.10.10.15'; # Asterisk server IP
$DB_server = '10.10.10.15'; # MySQL server IP
$DB_database = 'asterisk'; # MySQL database name
$DB_user = 'idcheck'; # MySQL user
$DB_pass = '1234'; # MySQL pass
$DB_port = '3306'; # MySQL connection port


This variables seem to me like this file should be running in my agent desktop, but i didn't install anything in the agent desktop yet.

Am I missing something?

What do i need to use ACQS and vicidial.php?

Thanks for your availability.

Best regards
Marco Mouta

[mflorell]

Thos instructions are depricated. You should be following the SCRATCH_INSTALL document which doesn't specifically list ACQS since it is required for everything in astGUIclient/VICIDIAL now.