Auto Dialing Without Agent logon

[tektrix]

Hi

Is there a way to start auto dialing without agent logon in vicidial?

Regards
Tektrix

[Op3r]

Yes you can

Its called broadcast dialing.

Purchase and Download the Manager's Manual its there.

[mflorell]

You use the remote agent setup to achieve broadcast dialing without real agents present to take calls. There are also many legal restrictions on this kind of calling, and it is illegal for most sales purposes.

[tektrix]

Actually i want to transfer the calls to another ACD after the caller press # to talk to agent. Vicidial will only be used for dialing and broadcasting.

By configuring remote agents will be able to do predictive dialing? i need to dial 200 simultaneous calls.

Tektrix

[mflorell]

Yes, remote agents can do that if properly configured, and yes, you can do predictive dialing. As for 200 concurrent calls, you would need a big server to do that without issues.

[tektrix]

Thanks Matt ,

will following server specs be ok for 200+ simultaneous calls?

8670-91x - IBM xSeries 345 Dual 3.06GHz Xeon Processors, 4G RAM, 2 x 146.8G SCSI HDD w/ Hot Swap Trays

Regards
Tektrix

[mflorell]

Maybe,
what codec?
any recording of calls?
will the database be on the same server?

[tektrix]

No recordings, codec g729 and DB server is separate.

Regards
Tektrix

[mflorell]

200+ calls on a single server using G729 will be tough, you will have to record all messages in G729 audio codec to reduce on transcoding, and you will be limited in the number of agents you can have on the machine due to the transcodding.