CIDLOOKUPRL

[dspaan]

I was wondering if there is a way for inbound calls to lookup a lead into multiple lists that can be specified within one campaign where specific lists are searched and others excluded. Does anyone know a way?

[mflorell]

Not currently, the only options are:
- One list
- All of the lists within a single campaign
- The whole system

As for an option to search within a custom list of Lists as part of the In-Group routing process, we could add a feature to use a Settings Container and a new DID/Call-Menu setting to do this, it would be a 4 hour project.

[dspaan]

ok i currently solved my problem with the ignore script override option in the ingroup settings, because i was getting the wrong script on inbound calls that were outbound calls originally.

And if you use the system wide CIDLOOKUP method will the entire system be searched or only the campaigns and lists that belongs to the admin usergroup of the DID or will it also lookup leads outside the scope of the admin usergroup?

[mflorell]

CIDLOOKUP will look in the entire system. User Group settings do not figure into it at all.