Inbound call should be land on ip phone instead of web clien

[rajnishs91]

Dear All,

I have made IVR using vicidial(vicibox8). But i want incoming calls for option 1 press should be land on ip phone (Hard Phone) instead of web client . Basically i want to know logic for landing incoming calls should be land on hardphone (IP-phone )


Thanks
Rajnish kumar

[kalaula2]

Im not sure if this help.

This on your nameofcampaign.conf

exten => DIDTOSENDCALL (ext8001 & SIP,ext8002 & SIP)

I have done something like that before

please correct me if im wrong. Thank you ang have a wonderful day

[rajnishs91]

Thank you for your response. I got this thing working through Remote agent in vicidial

[kalaula2]

Glad to hear that. Btw, are the calls passed directly on thd phone still logged properly? On my example above, it dsnt show any records on the reporting.

[williamconley]

Glad to hear that. Btw, are the calls passed directly on thd phone still logged properly? On my example above, it dsnt show any records on the reporting.

If you pass the call from a DID to an Ingroup and then use a Remote Agent (logged in to a campaign and allowed for that ingroup) to catch the call, you get logging.

[rajnishs91]

Im not sure if this help.

This on your nameofcampaign.conf

exten => DIDTOSENDCALL (ext8001 & SIP,ext8002 & SIP)

I have done something like that before

please correct me if im wrong. Thank you ang have a wonderful day

Where is this file located ?