Extension groups

[dspaan]

I have succesfully created a remote agent with ID 1000 and an external extension. I tested it and could receive calls from my home phone succesfully .

When i'm in the office however i want to handle inbound calls as well without having to log into the agent interface.

I noticed the extension groups functionality added with the SVN release:

20. Added Extension Groups feature to Remote Agents section allowing calls to be
sent to different numbers in a round-robin method when enabled on
multi-line remote agent accounts. To enable, you must create Extension
Group entries and enable Extension Group in the Remote Agent entry.

So i created an extension group but i can only input one extension there?

Simply put i just want to login with a different extension when i'm in the office and use my remote extension when i'm home. Only way i can think of doing this is create a new user account but this doesn't seem right.

[dspaan]

LOL i searched fot this question and found my own forum post from 7 years ago

Can anyone explain to me how to use extension groups? I still can't figure out how use this, i can only enter one extension in a group. The help text says about that extension field:"

This required field is where you put the dialplan extension that you want the remote agent calls to be sent to for this extension group entry.

So if i want to ring my desk phone and mobile phone with the same agent how can i achieve this?

[gequiros]

by darkeye08 » Tue Mar 03, 2015 6:54 am

Hi Good day!

It will be much appreciated if you will post your installation method and version/build of the vicidial you are using. Anyway, I'm also new but i think you can actually do this.

1. Just create the DID number then let it route to EXTEN then the context is of your choice.
2. From the extension.conf create the new context(or you can show the default) then add the following dialplan:

[context]
exten => Your-DID-Number,1,AGI(agi://127.0.0.1:4577/call_log)
exten => Your-DID-Number,n,Dial(SIP/1001&SIP/1002....,60,o) <<<---- this is for the ring-all function.
exten => Your-DID-Number,n,Hangup

or you can do this:

[context]
exten => Your-DID-Number,1,AGI(agi://127.0.0.1:4577/call_log)
exten => Your-DID-Number,n,Dial(SIP/1001,60,o)
exten => Your-DID-Number,n,Dial(SIP/1002,60,o) <<<--- this is for alternate ringing until timeout seconds is reached.
exten => Your-DID-Number,n,Dial(SIP/1003,60,o)
exten => Your-DID-Number,n,Hangup

Hope this would help you. Cheers!



Thanks to darkeye08

[dspaan]

Hey there,

I'm on this version:

VERSIE: 2.14b0.5
SVN Version: 2937
DB Schema Version: 1538

I don't think what you wrote is an answer to my question. I want to know how extension groups work for remote agents. I don't think it's supposed to be as complex as that. You shoule be able to input a list of extensions through the web interface. Only i don't understand where.

[mflorell]

You just add more Extension Groups using the same Group ID and on the Remote Agent modify screen it will group together all of the Extension Groups with the same ID.

[dspaan]

Hey Matt, thanks for clarifying, i finally got it working. However, the priority per extension doesn't seem to work? I have created a group that contains my mobile and deskphone but i keep getting calls random on both phones even when my deskphone has a higher priority and is available i still get calls on my mobile. Is there a way to fix that?

[mflorell]

Remote Agent Extension Groups always route in Round-Robin, unless you modify the "extension_group_order" field in the vicidial_remote_agents table and change it to "RANK". The rank feature is basically undocumented. I don't remember the reason I made it work that way, but it has been years since I've worked in that section of code.

[dspaan]

Cool, it works!

And does Next agent call: inbound_group_rank work for remote agents? I want calls to always first go to myself and then my colleage.

[mflorell]

Yes, it should work that way.

[dspaan]

Hi Matt,

Ever since i changed the vicidial_remote_agents table to RANK my mobile phone never rings anymore. So for some reason it only keeps ringing the phones higher up in the rank order. This is what i have in the database:



So when a call is sent to extensiongroup 'dennis' it just rings the phone with rank 10 and the ones with lower ranks are never rung.

[dspaan]

Any idea on this Matt?

[mflorell]

Not really, this is an undocumented hidden feature. To troubleshoot you'd have to look at all of the queries as they are run and compare to the DB values in the table to figure out why they are not working as you wanted.