Problem with NA disposition ratio mode

[macaruchi]

Hi!
I am dialing ratio for my campaiign , I have a few numbers with dispo NA setup automatic by dialer. I take these numbers and created a new list for dialing these.
When I dial these numbers the ring status is passed to the agents .
I dont know why these numbers are passed to the agents, the agnets must to hangup the call and dispo N

Anybody has a cluee about this ?

TIA

[williamconley]

When I dial these numbers the ring status is passed to the agents

I must assume from this that you mean "agents hear ringing instead of a human voice". If that's not the case, please try again, perhaps I'll get it this time.

If your agents ARE hearing ringing after being passed a call: You are being ripped off. Your carrier (or someone above them in the food chain) is FAKE answering the calls, passing an ANSWER signal to the dialer, and then playing a ring-tone audio file. This is a violation of your contract with your carrier and a blatant ripoff as they are now charging you for a call that was never actually passed to the called party.

Of course, they could also be detecting a fake callerid (if you're using one) and ripping you off in reverse if they believe you are illegally robodialing. In either case: Verify that you are in fact using an outbound CallerID that you own (makes this a real call) and then complain to your carrier that you will not be paying for these calls and that you want the carrier to stop routing calls through whichever upline they are sending them. Present them with detailed logs showing the number dialed, date/time/timezone and length of call. They should "UNbill" you for these calls.

Oh: And get a second carrier now if you don't have one (third if you can, since they don't have monthly fees! doesn't cost extra to have multiple carriers, you pay by the minute not by the connection).

[macaruchi]

Thks for your explanation, I think you all rigth.
Just one more thing , do you have another carriers that you recommend me ? I have 2 carriers now but another more it is not problem

TIA

[williamconley]

Carriers for Asterisk/VoIP/SIP traffic are listed in many places, tickets, wiki's, etc for both FreePBX and Vicidial. Google is your friend there. lol

I'm prohibited from disclosing (by my employer) to anyone other than paying clients.

[macaruchi]

OK, anyway, Thks!!