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i have a client that wants documentation of call flow to each department. They have around 400 DID's 70 ingroups 25 call menus. Is there and preferred tools or common practices among the vicidial users that would help in compile this?
call flow
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call flow
by TwistedFister » Thu May 10, 2018 11:21 am
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Re: call flow
by mflorell » Fri May 11, 2018 4:57 am
Could you please explain in more detail exactly what "documentation of call flow to each department" means?
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Re: call flow
by TwistedFister » Fri May 11, 2018 8:05 am
they are wanting a detailed map from the time we make and outbound call till the time it becomes a sale so whatever hops,transfers, callmenus, ingroups, DID's. WIth hundreds of DID's and ingroups to be able to map that our would be a challenge. Curious if there was a tool or program anyone would recommend?
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Re: call flow
by mflorell » Fri May 11, 2018 4:03 pm
Yes, that would be quite a challenge, there is A LOT of data to go through there, and there could be many potential paths. I don't know of any visualization tools out of the box that will do that.
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