New features - prioritize callbacks, mandatory pause codes

[tukak]

Hello,
could it be possible to prioritize some some records in the hopper? Especially the callbacks, it happens often, that even when the hopper level is low, the recycled leads fill the hopper and when the callback is to be called, it's inserted at the end of the hopper and it's called later then expected. This is happening when number of operators oscillates during the day or week.

The agent codes seem like a useful addition, thank you. Any chance of an option to set their usage mandatory (ie. auto popup screen when agent presses pause and not letting him go away until he chooses the code).
Then maybe showing this code somewhere in the Time On VDAD screen.

Please let me know what you think of these ideas and if there's any chance of them being implemented in the future

[mflorell]

Those both sound like good ideas, you should post each of them to the issue tracker as feature requests.

These will not make it into 2.0.3, but they are good ideas.

[tukak]

I was intending to do so in the first place, but I haven't seem much activity there for this year, so I was afraid it was dead

I'll post it there asap.

Thank you

[mflorell]

The issue tracker is alive, but for most feature requests there are no patches, so they won't rank very high in the implementation schedule because I have to do all of the work to implement them. Even so, a few of them have been added to 2.0.3.

[gerski]

Where does your hopper list script matt. This is a perl script right. Can it be changed in order as per the dial status is ordered?

[mflorell]

The only way to do hopper prioritization properly would be to have a rank field that normal leads would be inserted with a 50 for example, and then callbacks would be inserted with a 1 for instance so they would be loaded first, this would also allow for other prioritizations for auto-alt-dial and recycling. Prioritizing statuses could work the same way.

[albatroz]

What does VDAD stand for?

[mflorell]

VICIDIAL Auto-Dial (VDAD)

[peacy]

Any chance of an option to set their usage mandatory (ie. auto popup screen when agent presses pause and not letting him go away until he chooses the code).
Then maybe showing this code somewhere in the Time On VDAD screen.

manadatory pause codes - issue 87 - patch attached for v2.0.3
pause code display on the VDAD screen - issue 133 - patch attached for v2.0.3