Our QA has some question about Inbound report. Her question is that why that DROP status has a duration and the name of the agent is reflected in the report compare to some report were full_name column is reflecting inbound no agent.
Report with Agent name
- Code: Select all
call_date phone_number_dialed status user full_name campaign_id vendor_lead_code source_id length_in_sec status_name
2018-05-21 14:56:10 027550090 DROP 10010997 Sheraldyn VienCuencaHernandez BBINBOUND BROADBAND_OPTION3_CA VDCL 802 Agent Not Available
2018-05-21 14:56:23 027550090 DROP 10010993 Mark ChrisMagnoBruno BBINBOUND BROADBAND_OPTION3_CA VDCL 254 Agent Not Available
2018-05-21 15:28:00 0548810651 DROP 10011028 Julius Cuanico BBINBOUND BROADBAND_OPTION3_CA VDCL 608 Agent Not Available
Report without Agent name
- Code: Select all
call_date phone_number_dialed status user full_name campaign_id vendor_lead_code length_in_sec status_name
2018-05-15 10:30:38 029172888 DROP VDCL Inbound No Agent SmoothPress2 BROADBAND_OPTION3_CA 43 Agent Not Available
2018-05-18 10:25:52 0385010032 DROP VDCL Inbound No Agent SmoothPress2 BROADBAND_OPTION3_CA 13 Agent Not Available
2018-05-21 09:50:16 027550090 DROP VDCL Inbound No Agent SmoothPress2 BROADBAND_OPTION3_CA 56 Agent Not Available
both have duration also, looking forward for your response
Thank you