survey to rate a agent performace post completion of call

[ravi8vg]

Vicidial:2.14, build 180512-2226
Asterisk-1.8
OS: opensuse 13.1
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My requirement is post completion of all incoming and outgoing call should get transfered to survey to rate the agent between 1 to 5 where 1 lowest and 5 largest.
And where these output get captured OR get stored. How to full fill my requirement. Your support is highly appreciated. Thanks in advance.

[mflorell]

There is an "After Call Survey" option in In-Groups, but it is not mandatory, the caller is asked when they enter the queue if they want to participate.

Adding a new option to this to make the survey mandatory, and not ask about it before queueing, would be 2 hours of work. If interested in having us do this, contact support@vicidial.com

[ravi8vg]

Please share me the quote to ravi.8vg@gmail.com, SOP(scope of work)

[mflorell]

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