VICIDIAL7 EMAIL FEATURE

[jnnvn03]

Hi Experts,

I tried to enable email feature in Vicidial 7 but the emails is not showing in under agent screen. When I looked in the email accounts under admin page, it shows that there are 4 un-handled emails.
Appreciate your help and thank you in advance.

Below the steps that I've tried:

1. Install PERL modules (CPAN)
2. Allow emails in System Settings
3. Allow emails in Campaign Settings
4. Allow emails in Users Settings
5. Configure gmail accounts using IMAP/POP
6. Create email group
7. Allow email group in campaign
8. Add this script /usr/share/astguiclient/AST_inbound_email_parser.pl in cron
9. Run the below script to troubleshoot
/usr/share/astguiclient/AST_inbound_email_parser.pl --debug
/usr/share/astguiclient/AST_inbound_email_parser.pl --debugX
/usr/share/astguiclient/AST_inbound_email_parser.pl --force-check
/usr/share/astguiclient/AST_inbound_email_parser.pl --ssl-no-cert
Results are good when I changed the value of verify_mode to "0" under SSL.pm

Additional details:

VICIBOX7 EXPRESS SETUP
SINGLE SERVER
VERSION: 2.14-583a
BUILD: 161226-2224

[mflorell]

First, I would suggest upgrading to a more recent svn/trunk revision, we have made some changes to the back-end email scripts since the version you are using.

[jnnvn03]

Hi Mr. Florell,

I have updated my Vicidial but issue still persist. Same process as I mentioned.
I got "ERROR - ID variable missing" on Agent screen Email tab but it shows in email accounts that there are 6 unread emails.

Need your expertise please. Thanks!


Details:
SINGLE SERVER
VICIBOX 8
OpenSUSE 42.3
VERSION: 2.14-676a
BUILD: 180530-0017

[mflorell]

You have to wait until the system sends an email to your agent screen. You can't force an email to sow up by licking on the EMAIL tab.

[jnnvn03]

Hi Mr. Florell,

It shows in the CLI logs that the content of the email was saved into Vicidial tables and the number of emails was reflected in Email Accounts. The only problem is emails didn't go through on the agent screen.
As per your advise, will do that and do more testing.

By the way, is there anything to be done in postfix? When I checked it, I got the message below.

postfix/qmgr[2323]: DF93140369: removed
postfix/qmgr[2323]: B0AF54035D: from=<>, size=631, nrcpt=1 (queue active)
postfix/smtp[10344]: connect to patches.freeiz.com[153.92.0.100]:25: Connection refused
postfix/smtp[10344]: B0AF54035D: to=<alpine-count@patches.freeiz.com>, relay=none, delay=330, delays=330/0.02/0.25/0, dsn=4.4.1, status=deferred (connect to patches.freeiz.com[153.92.0.100]:25: Connection refused)
systemd[1]: Reloading Postfix Mail Transport Agent.
postfix/master[2321]: reload -- version 3.2.0, configuration /etc/postfix
postfix/qmgr[10748]: B0AF54035D: from=<>, size=631, nrcpt=1 (queue active)
systemd[1]: Reloaded Postfix Mail Transport Agent.
postfix/smtp[10756]: connect to patches.freeiz.com[153.92.0.100]:25: Connection refused
postfix/smtp[10756]: B0AF54035D: to=<alpine-count@patches.freeiz.com>, relay=none, delay=392, delays=392/0.01/0.32/0, dsn=4.4.1, status=deferred (connect to patches.freeiz.com[153.92.0.100]:25: Connection refused)


Thanks a lot!

[jnnvn03]

Hi Mr. Florell,

After severaI testing, emails still didn't go through in agent interface but it goes directly in the list that was assigned in the email accounts.
Email body goes in the comment box and the sender address is in the email address box.

Looking forward for your comments and recommendations. Thank you!

[mflorell]

Are the Email Groups set to Active=Y?
Are the Email Groups set to allowed in the campaign?
Is the agent selecting the Email Groups when they log into the agent screen?