No sound and call disconnect on autodial, manual works fine

[vijaymuddu]

Hi

I am using vicidial version mentioned below, manual dial works fine agent and customer can hear, but when switch campaign to autodial there is sound on both agent and customer side, also calls disconnect within 10 secs after answering, below is the asterisk cli output of one call

-- DAHDI/i1/8424017858-7f74 answered Local/84008424017858@default-0000fb6f;2
-- Executing [8368@default:1] Playback("Local/84008424017858@default-0000fb6f;1", "sip-silence") in new stack
-- <Local/84008424017858@default-0000fb6f;1> Playing 'sip-silence.gsm' (language 'en')
-- Executing [h@default:1] AGI("Local/84008424017858@default-0000fb6f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----17-----0") in new stack
-- Executing [8368@default:2] AGI("DAHDI/i1/8424017858-7f74", "agi://127.0.0.1:4577/call_log") in new stack
-- <DAHDI/i1/8424017858-7f74>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8368@default:3] AGI("DAHDI/i1/8424017858-7f74", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <DAHDI/i1/8424017858-7f74>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8368@default:4] AGI("DAHDI/i1/8424017858-7f74", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <DAHDI/i1/8424017858-7f74>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8368@default:5] Hangup("DAHDI/i1/8424017858-7f74", "") in new stack
== Spawn extension (default, 8368, 5) exited non-zero on 'DAHDI/i1/8424017858-7f74'
-- Executing [h@default:1] AGI("DAHDI/i1/8424017858-7f74", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <DAHDI/i1/8424017858-7f74>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Hungup 'DAHDI/i1/8424017858-7f74'
== Manager 'sendcron' logged off from 127.0.0.1
-- <Local/84008424017858@default-0000fb6f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --17-----0 completed, returning 0
== Spawn extension (default, 84008424017858, 2) exited non-zero on 'Local/84008424017858@default-0000fb6f;2'


dial plan as below:
exten => _8400.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _8400.,2,Dial(dahdi/g0/${EXTEN:4},60,tTo)
exten => _8400.,3,Hangup

can anybody guide me to fix this issue

VERSION: 2.14-645a
BUILD: 171214-2045
DB Schema Version: 1538

[rajnishs91]

I am also facing same problem . Did you get answer of it ?

[mflorell]

This is usually either a configuration issue or a carrier issue.

We usually recommend trying a different carrier to see if the problem follows the carrier or not.

[vijaymuddu]

there was an dialplan issue, was fixed after dialplan changes

[prosoft]

would you like to share the solution ? what was wrong with your dial plan ? can you please share because i am facing the same issue

[dgroth02]

This was exactly what we had happen today - can you share the solution?

[williamconley]

Neither of you has posted your dialplan or any asterisk cli. at least one of you posted your specs, that's cool. But to be clear: LOTS of things can cause this issue and this issue has been posted plenty of times along with multiple solutions.

Firewall and externip in /etc/astguiclient.conf are the two biggest offenders.

Information that's useful: New install that has never worked? Or sound stopped working today? Did you change the IP of the server before/during/after the buildout? Dialplan entry from your carrier settings. Asterisk CLI output. Is your firewall open on port 5060 and range 10k-15k (UDP for all)?

[prosoft]

I have posted my CLI and dial plan in this post

viewtopic.php?f=4&t=38822

please help me there.

[williamconley]

[quote="williamconley"
Information that's useful: New install that has never worked? Or sound stopped working today? Did you change the IP of the server before/during/after the buildout? ... Is your firewall open on port 5060 and range 10k-15k (UDP for all)?[/quote]