Issue in Survey campaign

[muyousif]

Hi,
I am trying to run a Survey campaign on the new version of vicidial but for some reason if I upload a single number in list it works fine, I am having audio and then response is capture properly but If upload many numbers in list then calls are disconnected after 5 seconds once answered. For failed calls I am having local channel error. LRERR...

2018-06-12 20:51:09|agi-VDAD_ALL_outbound.agi|+++++ VDAD START : |48|2018-06-12 20:51:09|1.8.29.0-vici|3|
2018-06-12 20:51:09|agi-VDAD_ALL_outbound.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 3
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|Perl Environment Dump:
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|0|SURVEYCAMP-----SO
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|callerID changed: V6122051020000000048
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|AGI Environment Dump:
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- accountcode =
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- arg_1 = SURVEYCAMP-----SO
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- callerid = unknown
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- calleridname = V6122051020000000048
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- callingani2 = 0
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- callingpres = 0
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- callingtns = 0
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- callington = 0
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- channel = Local/3345436457@default-00000000;1
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- context = default
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- dnid = unknown
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- enhanced = 0.0
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- extension = 8366
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- language = en
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- priority = 4
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- rdnis = unknown
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- request = agi-VDAD_ALL_outbound.agi
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- threadid = 140232732423936
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- type = Local
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- uniqueid = 1528818662.0
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi| -- version = 1.8.29.0-vici
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|AGI Variables: |1528818662.0|Local/3345436457@default-00000000;1|8366|Local|V6122051020000000048|V6122051020000000048|4|
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|+++++ VDAD START : |48|2018-06-12 20:51:10|1.8.29.0-vici|4|
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 4
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi|LLLLLLLLL LOCAL CHANNEL PRIORITY 4 LOGGING: (this is usually caused by carrier issues) LRERR 4
2018-06-12 20:51:10|agi-VDAD_ALL_outbound.agi||UPDATE vicidial_list set status='LRERR' where lead_id='48' and status NOT IN('CBHOLD','CALLBK','CBHOLD','QCFAIL');|

and for successful call

2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|Perl Environment Dump:
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|0|SURVEYCAMP-----SO
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|callerID changed: V6122051020000000049
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|AGI Environment Dump:
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- accountcode =
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- arg_1 = SURVEYCAMP-----SO
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- callerid = 04232534444
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- calleridname = V6122051020000000049
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- callingani2 = 0
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- callingpres = 0
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- callingtns = 0
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- callington = 0
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- channel = SIP/voipswitch-00000001
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- context = default
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- dnid = unknown
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- enhanced = 0.0
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- extension = 8366
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- language = en
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- priority = 3
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- rdnis = unknown
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- request = agi-VDAD_ALL_outbound.agi
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- threadid = 140232734963456
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- type = SIP
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- uniqueid = 1528818662.3
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi| -- version = 1.8.29.0-vici
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|AGI Variables: |1528818662.3|SIP/voipswitch-00000001|8366|SIP|V6122051020000000049|V6122051020000000049|3|
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|+++++ VDAD START : |49|2018-06-12 20:51:12|1.8.29.0-vici|3|
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|0|SELECT count(*) FROM vicidial_live_agents where callerid='V6122051020000000049';|
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where callerid='V6122051020000000049' and status IN('LIVE','XFER');|
2018-06-12 20:51:12|agi-VDAD_ALL_outbound.agi|-- VDAD : |1|update of vac table: V6122051020000000049
|UPDATE vicidial_auto_calls set uniqueid='1528818662.3', channel='SIP/voipswitch-00000001',status='LIVE',stage='LIVE-0' where callerid='V6122051020000000049' order by call_time desc limit 1;|

these two calls were uploaded at the same time and were answered at the same time but one worked and second was failed.

Single all in one server.

VERSION: 2.14-676a
BUILD: 180530-0017
© 2018 ViciDial Group

[muyousif]

Ok we found the issue. It was related with NAT in router. Had to make correct config and voila. Thanks for help.