Callback a lead in 3 months / 6 months / 12 months

[dspaan]

I would like to make dispo statuses that allow our agents to have a lead called back in 3, 6 or 12 months. Is there a way to do this without using the callback calendar?

[mflorell]

Those are not currently options.

[irodel_ini]

Hi,

I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?

Thank you

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici

[mflorell]

That is not currently a feature, although over the next month we will be working on several new Scheduled Callback related features that were paid for by a client.

[dspaan]

Cool. I'll keep an eye on your twitter feed.

[irodel_ini]

Hi,

I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?

Thank you

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici

Hi, is this still not possible or not yet available features as of now? thank you