Trigger Script when a call is received

[rbbumanlag]

Hi,

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I wouldl like to know if there is a way to run a script after a call is received. I need to connect to an API to create a ticket when a call is received. I am thinking if I could do it through Timer Action then create a extension and add a script on the extesion. are there other ways?

Thanks!

[mflorell]

What kind of script?

Where do you want it to be triggered exactly?

[williamconley]

Run script when receiving a call, before sending to agent: Modify DID: "Filter URL"
Run script when receiving a call, during send call to agent: Modify Ingroup: "Start Call URL"
Run script when making an outbound call, after a prospect answers, during send call to agent: Modify Campaign: "Start Call URL"
Run script IN AGENT WEB PAGE when receiving a call: Modify Ingroup: "Web Form" (only happens when a call lands in an agent screen) plus "Get Call Launch: Web Form".

Any of these could have a page that creates a ticket. The web form version could also display the ticket to the agent on the call after creating it.

There are several other options, of course.

[rbbumanlag]

Thanks this is what I am looking for.

[drodecker]

Found this useful; to expand upon it here are all the relevant In-Group options to trigger calling a web URL in the background:

Enter In-Group URL
Start Call URL
Dispo Call URL
No Agent Call URL
Waiting Call URL On
Waiting Call URL Off
Add Lead URL