campaign recording not capturing park call

[richmac2018]

Hi Sir Matt,

Is it normal that it won't capture the park call music in campaign recording? I tried already the allcalls and allforce settings but it seems its not capturing. But in DID recording it captures the recording from start to end including park call music.

Is it possible to capture also the park call music in campaign recordings?


Thank you again for undying your support. More power.

[mflorell]

Correct, the "campaign" recordings are the recordings of the agent, not the customer. The customer's park music is not recorded on them because they are agent-based.

[richmac2018]

Hi Sir Matt,

Thank you on this reply, But is it possible we can have the campaign recording complete theysame as DID recordings?

[mflorell]

No, those are two completely different recording methods launched in completely different ways, they are not interchangeable.

[williamconley]

Hi Sir Matt,

Thank you on this reply, But is it possible we can have the campaign recording complete theysame as DID recordings?

Not within Vicidial. It would require customization of the system.

[richmac2018]

I see, alright thanks for the info Sir williamconley and Sir Matt.