Agents remain paused after selecting call status

[esq666]

Hi,
First I want to thank all guys who took care of this software, it's great.

I am at the second install of a vicidial server on centos (first it was on 4.4 now it's on version 5) and I have the same issues I

had on the old one.

This is how it happens:
-agents finish the call by pressing the Hangup button
-the new dispose page appears from which they select the disposition status (sale made, do not call, .etc)
-it doesn't matter if they click submit or double-click on the option
-after this, about 30% of the times, the agent doesn't become available anymore, he will be paused, but this is shown only in the

campaign monitoring menu, the agent menu (/server_IP/agc/vicidial.php) shows them as being active, they can not push the

pause button.

What I noticed is that when they go into the disposition page the status on the Live Monitoring of the campaign changes to

"Paused" and, after they click submit, it should be Available again, but this is not happening as it should.

Also, sometimes the selection they make (like Do not call,sale made) is ignored and the phone is dialed again, even if I have only

"New leads" selected in the campaign.

Vicidial and asterisk are installed on the same server(so it shouldn't be any timing issues as I red on the forum), a P4 at 4GHz

with 512 Ram, asterisk 1.24 with ztdummy and I have 3 or 4 agents dialing at a time. The issue is happening with only one agent

either.

There are no other issue, like quality, the CPU stays at maximum 25% (only peaks, usually it stays at 7%).

Please let me know if you have meet this issue and also if there is additional information that I should post.

Thanx in advance!

[esq666]

Can anybody give me a clue for this?
Thanks!

[ramindia]

Hi

some of the recomendations

1. check other browsers
2. all the agent same problem or specific user, then check other PC
3. check the network connectivity.
4. do you use any proxy servers in network ( like browser setting to proxy)


rma

[mflorell]

Where did you get a 4GHz P4 processor?

[esq666]

hi Ramindia



1. I checked with both IE and mozilla, the same
2. All of them, PCs in the same switch with vicidial
3. latency 1 ms worst
4. yup, I do. I disabled them after reading your recommendation and it's still the same

mflorell, sorry about the typo, it 3Ghz

[esq666]

while I was checking the logs, I have also noticed a lot of errors of this kind in /var/log/httpd/error_log:

PHP Notice: Undefined variable: status_name in /var/www/html/vicidial/ad
min.php on line 858

and the list of variables is very long, the file has about 50M and it's text...
Some of the variables are this (but I believe all of them are undefined if it wrote 50M of only this kind of errors in 2 days)
script_name, script_comments, local_gmt, group_name, ....

This might be the issue, but I still don't know how to initialize those variables.
What do you think?

[mflorell]

You should have PHP notices turned off, as specified in the SCRATCH_INSTALL doc, it's just a simple httpd.conf setting.

[esq666]

Yup, I know that, but I was trying to make a debug, to see in the logs if something is wrong.
The issue is still there, like something is not working ok and the database is not being updated correctly with the agent statuses.
Is there a different version of linux that you would recommend for this? Could Centos5 not be 100% compatible?

[mflorell]

What version of astguiclient did you install?

If you open the Javascript colsole in Firefox when this happens, are there any warnings or errors?

[esq666]

What version of astguiclient did you install?

If you open the Javascript colsole in Firefox when this happens, are there any warnings or errors?

I have installed java console plugin. I will trace the errors and let you know. The version is the last one available.

[mflorell]

not "Java console", the "javascript console" two very different things. javascript console is built in to Firefox.