Is it possible to determine how many numbers are being dialed as well as whether there are calls waiting for agents by using MySQL OR API?
For example: Exactly the same feature as found in the Real-Time Main Report which looks like this:
1 calls ringing 1 calls waiting for agents
Cheers,
Paul
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SQL or API to determine number of calls ringing?
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SQL or API to determine number of calls ringing?
by mrgunston » Mon Sep 10, 2018 12:43 am
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Re: SQL or API to determine number of calls ringing?
by mflorell » Mon Sep 10, 2018 5:06 am
Yes, the vicidial_auto_calls table can tell you this information.
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Re: SQL or API to determine number of calls ringing?
by mrgunston » Mon Sep 10, 2018 5:43 pm
mflorell wrote:Yes, the vicidial_auto_calls table can tell you this information.
Perfect! This is exactly what I was looking for. Thanks for your help
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