Do not play agent alert sound for customer
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Do not play agent alert sound for customer
by dspaan » Tue Sep 18, 2018 9:29 am
We are using an agent alert sound in an ingroup to announce to an agent that they have a caller on the line who speaks a different language. But the caller also hears this alert prompt, does anyone know how this can only be played for the agent and not for the caller?
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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- Location: The Netherlands
Re: Do not play agent alert sound for customer
by mflorell » Tue Sep 18, 2018 12:17 pm
What is the "Agent Alert Delay" set to for that in-group?
How long is the Agent Alert Filename?
How long is the Agent Alert Filename?
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Re: Do not play agent alert sound for customer
by dspaan » Tue Sep 18, 2018 12:36 pm
The agent alert sound is 3 seconds and the delay 1000 ms, so i suppose i need to at least set it to 3000? Never used that setting before.
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
- dspaan
- Posts: 1377
- Joined: Fri Aug 21, 2009 1:40 pm
- Location: The Netherlands
Re: Do not play agent alert sound for customer
by mflorell » Wed Sep 19, 2018 5:13 am
That is correct 
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